IT Manager

Role & responsibilities

• Own the implementation, configuration, support, and optimization of POS systems across the retail network.
• Lead NSO IT setup including POS terminals, billing systems, network, surveillance, display devices, and integration readiness.
• Coordinate with cross-functional teams (Store Ops, Projects, Procurement, Merchandising) and external vendors to ensure smooth technology rollout during store launches.
• Drive and monitor integrations between POS, SAP B1, WMS, ARS, and other retail systems ensuring real-time sync and data integrity.
• Track and manage project plans, issue logs, change requests, and escalations for all retail IT initiatives.
• Prepare documentation, training modules, and performance dashboards to drive adoption and process compliance
• Provide day-to-day technical support to stores, DCs, and HO for POS systems, printers, scanners, barcode devices, CCTV, and digital signage.
• Coordinate and execute New Store Opening (NSO) IT setup, including wiring, network configuration, system imaging, and device provisioning.
• Install, configure, and troubleshoot POS terminals, LAN/WAN setups, biometric systems, and basic SAP B1 integration checkpoints.
• Liaise with vendors for hardware replacements, preventive maintenance, and AMC follow-ups.
• Monitor uptime, resolve store escalations, and close tickets within defined SLAs using centralized ticketing systems.
• Maintain IT asset documentation, configuration logs, and user training for local teams.
• Perform on-site visits in case of critical incidents or store IT handovers during launch.

Preferred candidate profile

• Bachelors in IT, Computer Science, or related field; MBA is a plus.
• 8–12 years of experience in IT within retail, with core focus on POS systems, store rollout support, and infrastructure planning.
• Proven expertise in POS software/hardware management, multi-location IT coordination, and vendor handling.
• Past involvement in NSO projects including pre-opening planning, deployment, and post-go-live support.