CRM assitant

The Offer

• Opportunity within a company with a solid track record of performance
• Fantastic work culture
• A role that offers a breadth of learning opportunities

The Job

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.
• Using data analytics to generate insights into customer segments for use within business development and other CRM initiatives.
• Ensuring the correctness of customer data and manage any data cleansing activities.
• Continually testing and refining campaigns to gain insight and maximise usage and uptake.
• Providing support on any requests or issues pertaining to CRM.

The Profile

• You have at least 2 years experience within a CRM Assistant role, ideally within the Real Estate industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of customer relationship and crm assistant
• You are a strong networker & relationship builder
• You possess strong analytical skills and are comfortable dealing with numerical data
• You are adaptable and thrive in changing environments

The Employer

Our client started in the year 2003 with an objective of supporting the IT / Non – IT companies in recruiting and staffing.

Our client is a group of talented professionals from the field of IT, Human Resource, Finance and Training.