Manager, Platform Data

2 months ago

bangalore, India ZeroFOX Full time

OPPORTUNITY OVERVIEW

As a Platform Data Manager at , you will join the Technology Operations team, a group of highly skilled individuals working to protect enterprise-level commercial customers from digital risk. This role focuses on managing the Platform Data team, which is responsible for finding real-time information that will impact our customers. 

Role and responsibilities

Manage daily operations and team deliverables  Handle customer escalations and adjust process and workflow accordingly Manage performance, hiring and capacity of the team Determine best methods of finding customer-related risks across the internet Manage quality of deliverables, drive productivity and conduct performance discussions Manage customer escalations, implement measure to prevent repetitions Train and mentor leads and team members Collaborate with stakeholders to understand requirements and create necessary process SOPs Collaborate with teams across the organization globally Work with tech teams to implement automation strategies

Required qualifications and skills

Bachelor’s/Master's Degree in technical discipline ( engineering) or equivalent experience Experience in Security operations or information security or Vulnerability management or Security assessment, typically obtained in 7-9 yrs Understanding of network and host security concepts Extreme attention to detail and strong analytical skills Knowledge of major social media networks (knowledge of emerging networks a big plus) and digital threat landscape Knowledge and familiarity with cyber threats Solid interpersonal and social skills and great people skills Demonstrated history of producing superior work while meeting aggressive deadlines Comfort leading and working within a quickly growing team Ability to quickly adapt and recommend solutions proactively Spoken and written fluency in the English language Excellent research and writing skills (a writing sample will be requested as part of the interview process)

Desired qualifications and skills

Experience with other SaaS, cyber security, or social media products or services Knowledge of emerging social networks Experience in Customer Success

Benefits

Competitive compensation Community-driven culture with employee events Generous time off  Best-in-class benefits Fun, modern workspace Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

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