▷ 3 Days Left: Associate Director of Warehouse Operations
2 weeks ago
Key Responsibilities
1. Supply Chain & Inventory Management
- Maintain optimal stock levels to prevent stockouts and overstock situations, aligning with sales forecasts and seasonal demand fluctuations.- Oversee the replenishment process, ensuring timely restocking across warehouses and fulfillment centers.- Implement inventory tracking mechanisms using ERP/WMS tools to monitor product movements in real time.- Develop KPIs for order fulfillment, ensuring SLAs (Service Level Agreements) with logistics partners are met.- Collaborate with logistics providers, suppliers, and marketplaces to streamline inbound and outbound operations.- Work closely with procurement and sales teams to align supply chain objectives withd business goals.- Identify and resolve inefficiencies within the supply chain by leveraging Lean or Six Sigma methodologies.- Regularly review the performance of logistics partners to ensure timely and accurate deliveries.- Oversee the accurate and timely creation and verification of GRNs to ensure proper documentation of inbound inventory.- Manage and streamline the returns and RTV processes, ensuring returned goods are processed accurately and efficiently.- Manage the sourcing and procurement of packaging materials to ensure consistent availability, cost efficiency, and alignment with warehouse needs.
2. Warehouse Operations Management
- Take ownership of the warehouse Profit & Loss statement, regularly monitoring expenses, identifying cost-saving opportunities, and ensuring operations stay within budget.- Develop and implement cost optimization strategies across warehouse operations, focusing on streamlining processes, reducing material and labor costs, and optimizing resource utilization.- Oversee capital expenditure requirements by assessing and prioritizing needs for new equipment, infrastructure, or technology investments.- Manage day-to-day operational expenses by closely monitoring consumable costs, maintenance expenditures, and utility usage.- Plan storage layouts and workflows to maximize space utilization and minimize handling time.- Implement best practices for receiving, put-away, picking, and packing operations to ensure faster turnaround times.- Establish KPIs for warehouse efficiency, such as order accuracy, receiving time, dispatch speed, and cost per order.- Use real-time data analytics to track performance and spot potential bottlenecks, ensuring continuous improvement.- Oversee the integration of Warehouse Management Systems (WMS) and Inventory Management Systems to automate key processes.- Ensure seamless coordination between WMS, ERP, and eCommerce platforms for end-to-end visibility.- Analyze operational costs and work on reducing wastage and unnecessary expenditure through process improvements and vendor negotiations.
3. Claims Handling & Issue Resolution
- Develop and maintain a structured claims policy for lost, damaged, or incorrect items in line with marketplace guidelines.- Coordinate with Marketplaces & logistics partners to expedite claim resolutions.- Maintain proper documentation for claims processing, including invoices, photos, and communication logs, to ensure smooth audits.- Monitor high-priority claims and escalate unresolved cases to marketplaces or higher management for faster resolution.- Proactively identify trends in lost or damaged items and implement preventive measures.
4. Leadership & Team Development
- Lead a team of warehouse supervisors, operations executives, and logistics coordinators, setting clear performance targets.- Create weekly/monthly performance dashboards to track individual and team KPIs and share feedback in review meetings.- Develop structured training programs to enhance the skills of warehouse staff in areas like WMS, safety procedures, and compliance.- Identify top-performing employees for leadership roles and design career progression paths to foster growth.- Promote a positive work culture by organizing team-building activities and regular communication forums to enhance collaboration.- Address grievances promptly and work on improving employee retention through incentive programs and rewards.
5. Stakeholder Management & Reporting
- Work closely with internal teams such as sales, customer service, and finance to ensure smooth operations and meet customer expectations.- Coordinate with external logistics partners and vendors to align service levels and delivery timelines.- Prepare detailed monthly and quarterly operational reports for senior management, covering key metrics such as order fulfillment rate, claims resolution rate, and warehouse efficiency.- Use data analytics to identify trends and areas of improvement, making data-driven decisions to enhance operational processes.- Collaborate with senior management to develop annual budgets and forecasts for operations and warehousing.- Monitor market trends to anticipate changes in customer behavior or logistical challenges and adjust strategies accordingly.
6. Compliance and Best Practices:
- Ensure compliance with all regulatory requirements and company policies related to Warehouse & Operations.- Stay updated on industry trends and best practices, implementing changes as necessary.
Desire Skills:
- Education: MBA or equivalent degree from a reputed institution (preferably NITIE or similar).- Experience: Minimum 8-10 years of experience in operations management, preferably in eCommerce or retail.- Marketplace Knowledge: Strong understanding of marketplace supply chain dynamics and logistics management.- Claims Expertise: Proven experience in managing claims for lost or damaged items.- Communication Skills: Excellent verbal and written communication skills; ability to communicate effectively with diverse stakeholders.- Leadership Skills: Demonstrated ability to lead, motivate, and develop a high-performing team.- Analytical Skills: Strong analytical and problem-solving skills, with proficiency in data analysis tools and techniques.- Technical Proficiency: Familiarity with eCommerce platforms, supply chain management software, and data analytics tools.
What We Offer:
- Competitive salary and performance-based bonuses.- Opportunities for professional development and career growth.- A collaborative and inclusive work environment.
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