Salesforce Administrator

5 days ago


Chennai, India Ford Motor Company Full time

We are looking for an individual highly motivated and with strong Salesforce Administrator expertise to join our dynamic SREO team (Site Reliability Engineering Operations). This role is crucial for maintaining the stability, performance, and security of our Salesforce ecosystem, ensuring seamless operations for our business users. The ideal candidate will combine deep Salesforce administrative knowledge with an SRE mindset, focusing on proactive monitoring, incident response, automation, and continuous improvement. Good knowledge in one or more areas of Data Cloud/CDP, Salesforce Marketing Cloud, Sales Cloud or Service Cloud is a significant plus. Required : *Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience. *Total 4+ years of experience with atleast 2+ years of hands-on experience as a Salesforce Administrator. *Proven experience in a technical support, SRE, or IT operations role, with a focus on cloud-based applications. * Salesforce Administrator Certification (ADM 201). *Strong understanding of Salesforce platform capabilities, best practices, and limitations. *Excellent problem-solving, analytical, and diagnostic skills. *Ability to work independently and collaboratively in a fast-paced, dynamic environment. *Exceptional communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical audiences. *Familiarity with ITIL principles and incident management processes. Preferred : *Experience with Salesforce Marketing Cloud, Sales Cloud, or Service Cloud. *Proficiency in scripting languages (., Apex, Python, JavaScript) for automation and customization. *Experience with SQL and database concepts for data manipulation and analysis. *Familiarity with API integrations (REST/SOAP) and data loaders. *Experience with monitoring tools and platforms. undefined



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