Customer Success Manager

3 weeks ago

Delhi, Delhi, India GobbleCube Full time
Company Overview GobbleCube is an AI-powered GrowthOS designed to help brands maximize performance across all their online platforms. Our AI-driven agents provide hyperlocal Digital Shelf insights, enabling brands to solve daily challenges related to channel-level sales, pricing and promotions, inventory management, and cost optimization. Leveraging these insights, GobbleCube empowers brands to optimize their Retail Media spend—a major cost driver—by using real-time AI-driven intelligence. Our platform ensures brands can make data-backed decisions to improve digital marketing efficiency and drive profitability Currently, GobbleCube partners with over 70 brands, revolutionizing digital marketing and redefining hyperlocal problem-solving. As we enter our next growth phase, we are poised to onboard leading CPG brands in India and globally. By bridging the gap between data and action, GobbleCube empowers brands to unlock substantial revenue growth.

About the job

We are seeking an experienced Customer Success Manager to join our dynamic team. The ideal candidate will have a strong sense of business analysis and exceptional customer success skills. This role will involve working closely with both customers and internal teams to ensure our product's successful implementation, adoption, and continuous improvement. You will play a key role in gathering customer requirements, managing client relationships and renewals, and ensuring customer needs are met, leading to high satisfaction and retention levels.

Job Responsibilities:

Serve as a liaison between customers and internal teams (product, technical, and sales) to ensure successful implementation and adoption of GC. Gather, analyze, and document customer requirements, translating them into actionable insights and product specifications. Work closely with customers to understand their business needs and provide recommendations on how to best leverage GC to achieve their goals. Conduct business analysis, hold regular check-ins with customers, and provide data-driven insights to improve customer success and product offerings. Monitor and track customer usage and satisfaction to ensure the product meets their expectations and business objectives. Drive product activation and act as a consultant throughout the customer lifecycle, ensuring customers realize the full value of the product. Proactively identify opportunities for upselling or cross-selling modules based on customer needs and use cases.

Required Skills:

2+ years of experience as a Customer Success Manager / Analyst or in a related role, preferably in a B2B product-based company. Strong understanding of data analysis tools and techniques (e.g., Excel, SQL). Proven track record of working directly with clients to understand their needs and deliver solutions that drive customer satisfaction and business growth. Strong analytical mindset, capable of interpreting data, identifying trends, and making strategic recommendations based on insights. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.

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