Technical support engineer

2 weeks ago

Jaipur, India Infrared Power Techsol Pvt. Ltd. Full time

Company Description Infrared Power Techsol Pvt. Ltd. is a company driven by a futuristic vision and innovative product line that provides complete SCADA and monitoring solutions in the renewable energy sector. With experience in designing, installing, and commissioning SCADA solutions in approximately 1500 MW of solar power plants, we have successfully completed over 40 SCADA projects worldwide, primarily in Europe, South-East Asia, and Africa. Our services include design, technical specifications, engineering, supply, testing, and commissioning of servers, dataloggers, PLCs, integration with external control centers, customer-tailored gateway solutions for communication protocols, SCADA Service Level Agreements, improvement of existing SCADA systems, new development, integration, configuration, and on-site/remote technical assistance. The ideal candidate will be responsible for configuring and troubleshooting our products to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. What you responsible for: Manage, analyze and address the electronic Issues/Tickets efficiently. Reproduce customer environment and run tests Liaise between after sales, customer and development team to properly address customer problems Troubleshoot and configure the Scada software and hardware On/Off- site servers configurations and commissioning of Scada systems What we require: BE/BTECH in Electrical/Electronics/Instrumentation Engineering. 2+ years' of technical support experience 2-4 years of Industrial experience in Scada & PLC Knowledge of server and their OS(Windows10/11, Windows Server 2012/2016) configurations and deployment Knowledge of Scada/PLC & Modbus protocol is a must Customer service oriented Strong written and verbal in English and troubleshooting skills is a must Experience in IT administration would be an advantage What we offer: Salary as per Industry standard Flexible work timings International exposure Friendly and open work culture Job Location: Jaipur If we have picked your interest, please send us your resume at Our firm is a start-up with futuristic vision and Innovative product line which provides Scada and Monitoring Solutions in renewable energy sector.

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