Support Specialist

1 month ago

bangalore, India Wipro Full time

Location: Pune / Hyderabad

Shifts: 24*7 support


Here is the details JD.


MFT support (IBM Stearling File Gateway and Connect Direct), Person should be ready to work in 24*7 support, night shift to support Americas timezone.

Administer MFT infrastructure, activities include handling installation, upgrades and maintaining File Transmissions and related applications. onboarding/demising partners, monitoring health of application servers, performance tuning and troubleshooting including L2/L3 support.

Work in rotating shifts and provide out of hours support on rotation basis to support the services.

Identify operational, audit, compliance risks / issues and contribute to mitigate the same.

Participate in crisis calls for service recovery, MIRs and SIPs. Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence.

Work on critical / complex incidents and ensure completion within agreed deadlines. Participate in POCs and other technical initiatives. Create / maintain knowledge base through documentation, KT sessions.

Share technical knowledge and skills with team members to build / uplift capabilities.

Brainstorm with team leaders and peers on emerging technology trends, constantly question, clarify from teams and ensure that critical technology issues are surfaced and considered.

Act as a buddy to the new joiners and colleagues to help them settle and take up work in the project and provide technical leadership to enhance their technical ability, guiding them for new processes and procedures, mentoring for competency preparations etc.

Promote/drive process improvement, automation to improve efficiencies and reduce toil.

Enterprise focus – building solutions with an emphasis on sustainability, supportability, stability and robustness including disaster recovery features.

Knowledge of Service Management (Change, Incident and Problem) and Agile methodologies.

Ability to work independently with minimal supervision and with sense of ownership and accountability.

Strong written, verbal, and interpersonal communication skill.

Requirements

To be successful in this role, you should meet the following requirements:


Experience with installation, configuration and administration of IBM Sterling File Gateway (Sterling Integrator), IBM Sterling Connect:Direct (Unix / Windows). Exposure to Sterling Secure Proxy, Sterling External Authentication Server etc.

Excellent general knowledge of file transfer protocols (e.g. sFTP, AS2, C:D, FTPS, HTTPS) and products.

Knowledge of cryptography / key management (SSL/TLS, SSH, PGP/GPG etc.) and data security

Ability to manage application support operations, resiliency and availability including monitoring of system health and performance.

Analyse and fix vulnerabilities across products while collaborating with internal infrastructure teams and/or vendors.

L2/L3 support capabilities, participate in crisis calls for service recovery, MIRs and SIPs. Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence. Manage and coordinate the resolution of production incidents along with RCA.

Good analytical and troubleshooting skills including ability to recreate issues. Ability to manage self-workload, set and meet customer expectations. Strong organisational and time management skills. Able to identify and manage risks within line of business.

A strong level of IT literacy, including a broad knowledge of IT infrastructure (operating systems, networking, security). Should have understanding of RDBMS, Cloud Technology and Scripting.

Excellent communication skills, both written and verbal

Strong sense of 'do the right thing' in relation to standards and governance.

Flexible to work in rotating shifts and provide out of hours support on rotation basis to support the services

Certifications (IBM or equivalent) would be an added

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