HR Operations Team Lead
7 days ago
Job Summary
The HR Team Lead will oversee day-to-day HR Operations functions and processes to drive operational excellence, support HR service delivery, and ensure compliance with statutory regulations. This role will be responsible for implementing HR systems and tools, maintaining data integrity, and delivering a high-quality employee experience across key lifecycle processes including onboarding, HRIS administration, payroll input support, and reporting and have a passion for improving employee experiences.
Duties and Responsibilities
- Lead and manage the HR operations team to ensure efficient and effective HR service delivery.
- Oversee core HR functions such as onboarding, offboarding, payroll support, benefits administration, employee data management, and HRIS maintenance.
- Monitor and ensure compliance with labor laws, company policies, and data privacy regulations.
- Collaborate with other HR leaders to implement HR strategies, programs, and initiatives.
- Identify and implement process improvements to increase efficiency and enhance employee satisfaction.
- Generate and analyze HR metrics and reports for leadership decision-making.
- Act as a point of escalation for complex employee queries or operational issues.
- Ensure accuracy and integrity of HR data across all platforms.
- Support internal audits and ensure documentation and processes are audit-ready.
- Train, coach, and develop HR operations staff to build a high-performing team.
- Assist in the renewal, communication, and tracking of employee insurance and wellness benefits.
Basic Qualifications
- 6+ years of relevant experience in HR Operations, with at least 2 years in a team lead or supervisory role.
- Bachelor's degree required; Master's degree in Human Resources or a related field preferred
- Hands-on experience with HRIS platforms (Workday preferred).
- Proficient in MS Office Suite, particulatly Excel (pivot tables, VLOOKUP, dashboards).
- Strong understanding of benefits administration, and HR compliance practices.
- High level of attention to detail and organizational skills, and ability to manage multiple priorities.
- Assertive and professional communication style with strong stakeholder and vendor management abilities.
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