Associate Director
4 weeks ago
Our Story:Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time —making every second count towards life's real joys. Our platform has revolutionised rapid commerce in India with cutting-edge technology and strategically optimised delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 50+ cities in 10 minutes*. Zepto Café extends our commitment to convenience, featuring a curated menu of over 200 fresh items.Role: Associate Director - Off-Role Talent Sourcing/HiringStakeholder Management/ Problem Solving/Key Understanding of Manpower DynamicsLocation: BengaluruReporting to: SD Ops StrategyCore Areas: City ops specific HR strategic programs/HR Operations. Provide direct HR support to the business leading an overall employee base of approximately 1300+ stores and to further expansion as well.Qualification: MBA-HR or any HR-related specialization.Experience: 7-9 years of experience in Human Resources preferably from warehouse and supply chain background. Experience in blue collar workforce management is preferred.Responsibilities, aka, what we’d like you to deliver:- Lead the Sourcing charter for the hiring of blue collar folks across all verticals.- Collaborate with the city business team to understand employee needs and provide, implement HR solutions.- Work with managers and employees to address all types of employee relations/ conflict resolution issues, fairly representing all interests.- Act as a trusted advisor to eCommerce leaders, providing guidance on various HR matters including talent management, organizational design, performance management, and employee relations.- Implement strategies to enhance employee satisfaction and retention.- Ensure the onboarding process meets the needs of the function.- Implement performance management processes and provide coaching to support career development.- Identify training needs and coordinate relevant development programs.- Foster a culture of continuous learning and skill development within the teams.- Implement and execute HR programs and initiatives within the eCommerce function, ensuring alignment with company-wide HR policies and practices.- Track HR metrics to measure the effectiveness of HR programs (such as Retention, succession planning, Attrition, Diversity, mapping of critical role & critical talent)- Provide regular reports to leadership on HR-related KPIs.- Review and analyse business metrics including data on retention and employee experience to recommend systemic improvements.- Provide guidance and support to eCommerce managers and employees on HR policies, procedures, and best practices.- Needs to develop organic channels for sourcing across the roles so that the turnaround time for hiring is minimal.What We’re Looking For- People with endless curiosity and hunger to learn- Owners who will think of Zepto as their own venture- Operators obsessed with customer experience- Good knowledge of labour regulations- Possess exceptional interpersonal, negotiation, and conflict-resolution abilities.
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