Area Vehicle Service Manager

3 weeks ago

Kochi, India Ather Energy Full time

You’ll be our: Area Vehicle Service Manager

You’ll be based at: Bangalore OR Kochi - Service Centre

You’ll be aligned with: Zonal Vehicle Service Manager

You’ll be joining our: Service Delivery Team


What you’ll do at Ather:

  • Ensure that the kPIs of the doorstep service teams are met, while keeping in mind great customer experience - at coco and doco locations.
  • Monitor and control the service quality as per Ather standards, through adoption of best practices and service sops at service centers and for the service fleet.
  • Monitor customer complaints, ensure redressal, and initiate necessary corrective actions.
  • Pdi (support) / warranty management.
  • Provide technical support to the local doorstep service team across coco and doco locations.
  • Plan and support service marketing activities in the city.
  • Support establishment of vehicle service set up in all launch markets.
  • Support service strategy team to document service sops and service manual.
  • Ensure a high level of competence for the service center and service fleet teams through training needs analysis.


Here’s what we’re looking for:

  • Experience in after sales operations and strong team management and collaboration skills.
  • You need a customer first attitude and an ability to anticipate customer needs and exceed expectations.
  • A fair understanding of EV technology is a definite plus.
  • Demonstrates an ability to control operational costs, improvise tools/equipment, sops to minimize costs.
  • Demonstrate the ability to scale operations and showcase value improvement.


What you bring to Ather:

  • We are looking for a graduate in business/engineering from a tier i/tier ii institute.
  • 5-8 years of experience in managing service delivery operations (team of 20+ or multiple workshops).
  • Please apply if you have automobile experience only and speaks Malayalam.

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