ORM Manager

4 weeks ago


Delhi, India Publicis Groupe Full time
Main tasks & Responsibilities:

- ORM Strategy: Develop and implement comprehensive ORM strategies tailored to individual client needs, including monitoring online mentions and feedback.- Online Monitoring: Continuously monitor online platforms, and social media channels, and review websites to identify and address reputation issues promptly.- Reputation Repair: Strategically respond to negative comments and reviews, aiming to resolve issues and improve the online sentiment.- Content Development: Create and manage positive content campaigns that promote clients' brands and enhance their online reputation.- Collaboration: Coordinate with account management, social media, and PR teams to align ORM efforts with overall marketing strategies.- Reporting: Prepare regular reports and insights on ORM campaign performance for clients, highlighting improvements in online reputation metrics.- Crisis Management: Be prepared to respond swiftly to online reputation crises and take necessary actions to mitigate damage.

Qualifications:

- Proven experience in Online Reputation Management, preferably in a digital agency setting.- Strong understanding of online platforms, social media dynamics, and review websites.- Excellent communication and interpersonal skills for effective reputation repair and crisis management.- Creative thinking and problem-solving abilities to develop innovative ORM strategies.- Collaborative mindset with the ability to work seamlessly with cross-functional teams.- Proficiency in ORM tools and analytics for monitoring and reporting.- Crisis communication experience is a plus.
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