Analyst III Business Process Transactions

2 weeks ago


bangalore, India 1667 XCH Tech Svcs India Pvt Ltd Full time

Job Description:

Care Team Casualty E-Support team (L14 and L15) – Job Description

Client is a leading global provider of technology-enabled risk, benefits, and integrated business solutions.

Primary Responsibility :

E- Support (Email FNOL Intake)

The transfer of relevant claim information from non-standardized emails

received into client application (First Notice of Loss claim system) to populate a first notice of loss (FNOL)

Completion of all required fields in client application with the use of “unknown” or “

“n/a” if the information is not provided in the email.

Manually type or copy/paste relevant information from the e-mail into open text boxes within client application. Select the appropriate client, client contract number and client location based on the information provided in the email. Select appropriate drop-down selections within client application that correspond to information provided in the email. Final submission of the claim in client application and documentation of the tracking

number from work allocation tool.

Quality Assurance

Applying quality assurance processes across the lifecycle (e.g., ensuring that the data entry work is accurate.

Additional Skills and Requirements:

Knowledge of BPO/KPO Industry and General Insurance/Workers Compensation Domain. Possess intake knowledge of WC/GL/ PD/ AU claims and other allied support for Insurance TPA Must be capable of responding to client correspondence/queries. Go getter and ability to learn fast. Should have eye for detail with a good analytical skill. Flexible, highly motivated & Team player. Ability to work under pressure while delivering desired results. Documentation and Reporting skills. Excellent Communication Skills. Should be very good in Microsoft Office (Word, Excel, PPT, etc.) Must be willing to work in US time zone (evening Shift). Minimum Graduate – Preferred Gradation (B.Com / BBM / BBA/ B.Sc)

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