Sr. Technical Consultant- D365 CE/CRM

About US:Join the digital revolution with ERBrains Business Solutions, where we are driving business transformation and shaping the future of digital innovation. With over a decade of Microsoft Gold Competency in IT Service Management, we deliver ERP Consulting, Implementation, and Managed Services across Microsoft Dynamics 365, Microsoft Azure, and Cloud Consulting.Our strong team of 120+ professionals is spread across India, Dubai (UAE), and the USA, helping enterprises achieve operational excellence through cutting-edge Microsoft technologies.Position: Technical Consultant – Microsoft Dynamics 365 CE/CRMExperience: 5+ yearsLocation: Bangalore, Karnataka, IndiaQualifications & Skills:- 5+ years of hands-on experience in Microsoft Dynamics 365 CE/CRM implementation, customization, and support.- Strong expertise in Model-Driven Apps, Canvas Apps, Power Pages.- Proficiency in Plugins, Custom Workflows, Custom Actions, JavaScript, PCF Controls.- Experience in Power Automate (flows, approvals, BPFs) and Copilot Studio.- Hands-on experience with complex integrations using APIs, Azure Logic Apps, middleware, or custom connectors.- Strong knowledge of On-Premises (IFD) and D365 Online environments.- Proficiency in C#, ASP.NET, SQL Server, JavaScript, and OOP concepts.- Experience in SSRS, FetchXML, and Power BI reporting.- Proficiency in solution architecture, data migration, and performance optimization.- Experience with Azure DevOps pipelines for CI/CD, ALM best practices, and automated deployments.- Familiar with tools: Azure DevOps, Postman, Swagger, Fiddler, Wireshark, SoapUI, TFS, GitHub, SVN, Jira, Confluence.- Proficiency with Microsoft Visual Studio, XRM Toolbox, CRM REST Builder, Ribbon Workbench.- Experience with Web API and consuming third-party APIs using plugins and workflows.- Expertise with Plugin Registration Tool for CRM customization and deployment.- Excellent communication and client-facing skills, including international client engagement.- Microsoft Dynamics 365 and Power Platform certifications (preferred).Key Responsibilities:Solution Design & Development- Analyze client requirements and translate them into technical specifications.- Configure and customize D365 CE applications (entities, forms, views, dashboards, roles).- Develop and enhance solutions using Plugins, Workflows, Custom Actions, JavaScript, and PCF Controls.- Build and optimize Model-Driven Apps, Canvas Apps, and Power Pages.- Design reusable frameworks and components for faster delivery.Integrations & Power Platform- Design and deliver complex integrations with external systems (APIs, Azure Logic Apps, middleware).- Automate processes using Power Automate (flows, approvals, and BPFs).- Build intelligent customer experiences using Copilot Studio and AI-driven capabilities.- Consume third-party APIs via plugins and workflows, ensuring secure and reliable communication.Data & Reporting- Design and optimize data models, migrations, and cleansing activities.- Create advanced reports using SSRS, FetchXML, and Power BI.- Ensure scalability, governance, and security of data across environments.Deployment & DevOps- Manage solution packaging, deployments, version control, and lifecycle management.- Implement Azure DevOps pipelines for CI/CD, ensuring automated builds, tests, and deployments.- Utilize tools such as Postman, Swagger, Fiddler, Wireshark, SoapUI, TFS, GitHub, and SVN for testing, debugging, and version control.- Follow ALM practices to maintain reliability and efficiency across environments.- Support both on-premises and cloud deployments.Client Engagement & Delivery- Conduct workshops, requirement sessions, and demos for client stakeholders.- Support clients during UAT (User Acceptance Testing) and post-go-live phases.- Provide end-user and admin training to maximize adoption.- Act as a trusted advisor by recommending optimizations and enhancements.Team Collaboration & Leadership- Collaborate with functional consultants, architects, and project managers for seamless delivery.- Conduct code reviews, mentor junior consultants, and enforce best practices.- Prepare and maintain documentation: Technical Design Docs, Configuration Guides, Test Cases.- Actively participate in Agile ceremonies (sprint planning, scrums, retrospectives).- Work with collaboration tools such as Jira and Confluence for agile delivery and documentation.Support & Continuous Improvement- Provide post-implementation technical support, troubleshoot production issues, and optimize performance.- Monitor system health, identify bottlenecks, and implement proactive fixes.- Stay updated with new features in Dynamics 365, Power Platform, and Azure ecosystem to recommend upgrades.- Leverage tools like XRM Toolbox, CRM REST Builder, and Ribbon Workbench to streamline administration and customization tasks.