[10/05/2024] Technical Support Engineer
3 weeks ago
RAD co-innovates networking solutions with customers, offering always-on connectivity from anywhere, along with data-driven, AI-powered actionable insights at a glance.
Why choose RAD?
Our hybrid work model offers flexibility and work-life balance, while still maintaining a stable and growing company culture. We value togetherness and prioritize building a strong team, which fosters a collaborative and supportive work environment.
Our commitment to professional development means we are focused on helping our team members continuously learn and grow in their careers.
We are Hiring a Professional Global Services Engineer to join RAD’s technical support team in India.
Responsibilities
- Be actively involved in post-sales and pre-sales solution support activities- Perform demonstration of proof of concepts (PoC), installation, homologation testing, commissioning, troubleshooting, and training for customers abroad or remotely- Perform testing and troubleshooting techniques to identify and resolve technical issues- Perform root cause analysis of issues- Prepare technical documentation for customers- Provide status and resolution communication to internal and external stakeholders- Contribute to the knowledge base of the team
Qualifications
- 2-3 years of relevant work experience.- Engineering degree (BE/BTech) – a must.- Experience in a technical support role with an equipment manufacturer or systems integrator for multi-vendor solution - advantage.- Knowledge of Ethernet layer-2 Protocols: Frame Structure, VLAN, STP, LAG, G.8032, Y.1564, RFC2544, MEF, Ethernet-OAM.- Knowledge of Ethernet layer-3 Protocols: Basic Routing, MPLS, BGP, IPsec.- Working experience with testers like VeEX, JDSU, Spirent.- Knowledge in TDM network (E1 & SDH), Virtualization (SD-WAN), Linux OS - advantage.- Proven presentation skills and experience working with external customers.- Excellent written and verbal communications skills to handle global customers.- Problem solver, self-starter, performs well under pressure.- Ability to travel (locally or abroad) to support customers.
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