Training and Quality Manager

4 weeks ago

Jodhpur, India Utkarsh Classes & Edutech Pvt Ltd Full time

Roles and Responsibilities:

Responsible for identifying and assessing training needs within an organization, developing training plans, and implementing various training methods to enhance employee skills and performance. Monitor, evaluate, and score Outbound/inbound calls against established quality assurance.

  • Identify and assess future and current training needs through job analysis and consultation with line managers.
  • Audit calls to gauge call quality and gather actionable insights.
  • Give feedback for the audited calls to drive quality and conversion improvement.
  • Publish reports based on audit findings.
  • Draw an overall or individualized training and development plan that addresses needs and expectations.
  • Prepare and present performance analysis, QA reports, and/or other information on quality performance.
  • Train, onboard, and evaluate new trainers.
  • Monitor employee performance and response to training.
  • Evaluate employee performance to gauge where skills are lacking.
  • Develop training manuals that target tangible results.
  • Conduct effective induction and orientation sessions.
  • Monitor and evaluate the training programs effectiveness, success, and ROI periodically and report on them.
  • Collaborate with various departments to ensure employees receive the necessary training and design training documents.

Skills Required:

  • Excellent communication and leadership skills.
  • MS Office proficiency
  • Strong writing and record-keeping ability for reports and training manuals.
  • Proven work experience as a sales trainer and auditor.
  • Ability to plan, multi-task, and manage time effectively.

Qualification: Graduate & Above

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