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4 months ago
•Effectively utilize the resources to improve the existing process and identify process improvement projects and drive it through team leads
•Manage the BAU to meet the agreed contractual service levels
•Work on SmartStream’s transactions, fees, cost and Invoice management solution ensuring all service level agreements are met.
•Effective manage the client communication and escalation managementJob ResponsibilitiesTypical Work Activities include:
•Use CS and FIA applications to perform the reconciliation BAU and resolve the breaks
•Review the team performance and tweak the targets and work with the team leads to achieve them
•Understand the SLA requirements and prepare a plan of action for remediation
•Be part of the product onboarding with clients and run the operations requirements including UAT, testing and result evaluation.
•Prioritising work to ensure all SLA’s are adhered too.
•Keeping the client fully informed of progress and liaising with brokers & banks to close any issues.
•Work with multiple teams to provide ideas and input into improving the Smartstream solution.
•Responsible for Team performance and should be able to manage minimum of 10+ members.
•Team management with providing comprehensive feedback to develop the individuals and the team
•Expand the role with multiple clients and effectively contribute to reduce SmartStream’s cost of processing
•Interview and recruit smart talent and effective managementKey Skills•Minimum 10+ years of Derivatives Product knowledge with experience in Listed Brokerage
•Minimum 5+ years of experience in managing reconciliation process
•Sound knowledge of Investment Banking products predominantly Derivatives
•Detail understanding in Trade Lifecycle
•Understanding of Service Level Agreements (SLA) and management
•Understanding the process of establishing RACI
•Excellent knowledge of MS office applications
•Analytic problem solving skills
•Good numeracy skills.
•Need to have a ‘can do’ attitude to resolve complex issues
•Comfortable in a fast moving environment with multiple customers and tasks.
•Works well in a busy environment and takes full ownership.
•Should be a go-getter
•Hardworking and flexible with times (Currently no shifts)
•Willing to travel if requiredDesirable Skills•Excellent communication skills both written and verbal
•Excellent presentation skills
•Project management skills will be an advantage
•UAT management and product deployment
•Effective prioritisation
•Ability to build good relationships with stake holders
•Focus on Delivery and Customer Service
•Team worker
•Calm, methodical approach to problem solving
•Need to have a ‘can do’ attitude to solve complex issues
•Comfortable in a fast moving environment with multiple customers and tasks.
•Works well in a busy environment and takes full ownership.
•Should be a go-getter
•Hardworking and flexible with times (Currently no shifts)
•Willing to travel if requiredQualificationsGraduate/Post Graduate in any faculty related to Banking and Financial ServicesExperienceEmployment TypePermanentBenefitsEquality StatementSmartStream is an equal opportunities employer. We are committed to promoting equality of opportunity and following practices which are free from unfair and unlawful discrimination.
