Cash Application Specialist

4 weeks ago

Bengaluru, India HCLTech Full time
Interview for O2C - Cash ApplicationExp: 0 to 1 years

Freshers - Experience are eligible.Interview: HCL Technologies ITPL Aviator Building 8th Floor, White field -Bangalore.

Interview Date: 20th April 2024

Interview Spoc : Harish / Harini / Yanosh

Responsibilities• Interface with internal and external stakeholders to coordinate, support, and execute relevant stages of a customer’s journey and promote flawless delivery of a timely and accurate customer experience• Act diligently to apply all cash application to appropriate accounts in a timely and accurate manner• Facilitate timely resolution of any unapplied and/or misapplied cash• Assist in development of root cause analysis to facilitate corrective actions and reduce inaccuracy. • Support business line in resolving operational, commercial or contractual issues, as applicable• Develop clear understanding of risks associated with misapplied cash for end customers and Client• Steward performance of the Customer Services team according to defined Customer Experience metrics• Recognize and actively work to leverage the intersection of various work groups and their objectives• Escalate potential improvement items and resolution points to Manager / Supervisor• Execute operational activities in compliance with Controls requirements of the respective business area in regards of safety, controls, stewardship, business unit, business continuity plan, and cross functional interaction Job Requirements• Educational qualification in area of Finance/Accounting• Proficiency in accounting process and tasks (Account Reconciliation, General Ledger posting and reconciliations)• Process knowledge in area of cash application (preferably with experience working on SAP)• Good working knowledge for Month end closing• Basic knowledge of finance with an understanding of processes’ financial impact and related financial transactions PREFERRED KNOWLEDGE, SKILLS, AND EXPERIENCES • Be thoughtful, thorough and disciplined to provide best-in-class service to customers• Sense of urgency and timeliness• Take personal ownership in the service delivered with a strong attention to detail• Ability to understand, interpret and apply basic critical thinking and problem-solving techniques in creating statistical summaries and graphical representations of business data• Insight in identifying risks, resolving potential issues, and escalating when necessary• Digital mindset with an understanding of external trends and impacts on customer service

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