Bluekaktus - Implementation Consultant
4 days ago
Position : Implementation ConsultantPosition Overview : As an Implementation Consultant, you will lead the solutioning and roll-outs of BlueKaktus supply chain applications for enterprise clients in India and overseas. You will collaborate with cross-functional teams from BlueKaktus (Implementation and Delivery Consultants) and clients to discover, define, and deliver outcome-based, high-impact projects.Key Responsibilities :Subject Matter Expert :Act as a subject-matter expert in terms of domain, product, and processes.Serve as a liaison with clients to deliver solutions.Conduct business analyses and provide product & implementation expertise to clients on best practices for using our solutions.
Requirements Baselining & Solutioning :Engage deeply with clients to understand their business & functional requirements (current and future) and conduct solution-mapping sessions.Compile and finalize requirements specifications or business & functional blueprint documents, ensuring alignment across Client, Product, Pre-Sales, etc.Drive application configuration as per defined processes, workflows, and data.Define & manage system integrations and customizations in collaboration with Product & Tech teams.
Project Management & Delivery :Align project plans with detailed timelines, responsibilities, milestones, and review schedules with internal and external stakeholders.Participate in steering committee and review meetings to drive decisions and escalate issues for effective roll-out.Provide regular project progress updates, highlighting key concerns/issues.Conduct user-review/testing sessions, gather feedback, and make necessary adjustments.Secure timely consensus and milestone sign-offs from authorized client stakeholders.Facilitate training sessions and resource allocation to empower clients to maximize the platform's potential.Ensure successful delivery of functional and technical components of the solution, maintaining high customer satisfaction and proactive management of client challenges.
Stakeholder Management :Build strong working relationships with internal stakeholders, clients, and external partners to collaborate on projects.Drive change management through empathy, education, and vision for successful adoption.Serve as the primary contact for problem-solving and troubleshooting.
Key Performance Indicators :On-time, effective, and within budget Go-Live of implementations.Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) of delivery.Qualifications/Profile :Management Consulting experience (project-managing, client-facing, team-managing role): 1-2 years - MustSupply chain domain experience: MustProject Management: MustSaaS experience: DesirableIndustry experience in Retail/Fashion & Lifestyle: DesirableMBA from Tier 1 institutes: DesirableSoft Skills:
Excellent communication, presentation, and interpersonal skillsAbility to collaborate effectively with cross-functional teamsProblem-solving and troubleshooting capabilitiesCustomer-centricity combined with business acumenResults-orientationBias for actionStrong project & time management skills
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