Hiring || || Noida || Backend Operations || Yogendra

4 weeks ago

NCR, India Sopra Steria Full time

Greetings from Sopra Steria

Job description

Hiring Backend operations specialist

Work Location - Noida

Role - Process Associate

  • BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs

  • Adept in MS Office (XL/Word)

  • Should have cleared the Typing test with accuracy as detailed below:

Utilities requirement threshold Speed (20 WPM)Accuracy Minimum 90%.

  • Should not have limitations in regards to identifying colors ( no color blindness)

Candidates should be available to join in short notice

  • Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters)
  • Work actively as a team to achieve a top quartile position and performance is achieved consistently
  • Help manage and support all aspects of customers queries from move homes, billing, payment plan to meter exchange/exceptions
  • Help to support our continuous improvement & reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality

Ensure we are delivering a first class customer service through proactive communication & resolution to customer queries

Qualifications -

  • Bachelors Degree (Technical graduates are not eligible) (No BTech and BCA)
  • Fresher to 1 year of experience people can apply.

Interview Location and Job location - Plot No. 20 & 21, Seaview Special Economic Zone, Building 4, Sector 135, Noida, Uttar Pradesh

  • Interested people can come for walk in interviews to the mentioned address on ( 19th August ' 25)

Contact Person - Yogendra Singh Bisht

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