Customer Service Representative

1 month ago


Rohtak, India IGT Solutions Full time
******Direct Walk-In Derive - Monday to Saturday******

Walk-in Interviews for Customer Service Associate - Banking Process

Walk-in Interview - Monday to Saturday

Walk-in Interview Time: 10:00AM-5:00PM

Venue: Infotech center - IGT Solutions , Ground floor , 1140 old Delhi Gurgaon road- Sector 22A

Key Responsibilities:

- Handle customer inquiries and resolve issues efficiently.- Provide accurate information about banking products and services.- Process transactions and maintain customer records.- Ensure compliance with banking regulations and policies.- Deliver excellent customer service and enhance customer satisfaction.- Build strong relationships with customers to understand their financial goals and offer tailored solutions that add value to their banking experience- Develop a deep understanding of our banking products and services to identify upselling opportunities based on customer needs and preferences

- Requirements:- Minimum Bachelor's degree/ Graduation must- Prior experience in customer service or banking is preferred.- Strong communication and interpersonal skills.- Ability to handle customer queries and complaints effectively.- Basic computer skills.

Benefits:

- Transport facility (Odd hours)- Comprehensive training and development programs.- Opportunities for career growth and advancement and other employee benefits.- We provide comprehensive training on effective upselling techniques to help you maximize sales opportunities while ensuring customer satisfaction.- Day shift for female employees in production

Documents to Bring:

- Updated resume –- Valid ID proof (Aadhaar, PAN, etc.)

Contact Person

- Jaisika Bhardwaj

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