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▷ [Apply Now] Technical Writer
1 week ago
Experience : 4 to 6 Years
Responsibilities:
- Communicate and collaborate with other functional teams to ensure a frictionless user experience and continuous improvement of deliverables.- Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements:- Developing training material and documentation in consultation with key stakeholders and project team members.- Develop templates, style guides and guidelines that are in alignment with the government’s overarching style guidelines.- writing user documentation in MadCap for new features being developed by technology teams: Identifying what the feature does and how it works Collaborate with Business Analysts, Solution Leads and other SMEs to understand, discuss and gather technically complex product information content Writing user guide page content and taking screenshots Manage updates and revisions to technical literature Arranging review, making any corrections, and getting a sign-off- Work closely with the Training and Solution teams to assist and support planning, scheduling and tracking of documentation to meet product release dates and project deliverables.- Maintain a library of application documentation, cataloging it for internal use in line with procedures Other ad hoc duties as required.- High attention for detail to ensure that all documentation is detailed and precise so that it is instructive and useful Strong knowledge of IT concepts and processes Knowledge in HTML and CSS, and excellent editing skills.- Experience creating a variety of documentation types including processes flows, procedures, manuals.- Creative skills and usage of photographs, drawings, diagrams, animation, and charts that increase users’ understanding- Experience in working with SaaS solutions and MadCap software will be highly advantageous.
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