Application Engineer

4 weeks ago

chennai, India ValGenesis Full time

As an Application Engineer - Tier 2, you will be at the front end of our mission, playing a crucial role in troubleshooting and resolving complex technical challenges for our life sciences clients. Leveraging your expertise in ASP.NET, C#, SQL Server, and web technologies, you'll ensure optimal software performance and customer satisfaction. Your technical skills, problem-solving ability, and commitment to excellence will directly contribute to the success and innovation of innovative digital solutions.

Responsibilities:

• Application Support & Troubleshooting: Provide high-level technical support, researching, diagnosing, and troubleshooting application/product issues to ensure quick resolution.

• Application Configuration & Integration: Design, build, and configure applications to meet specific business processes and application requirements. This includes integration with Single Sign-On (SSO) services using LDAP, ADFS, OKTA, and PING.

• Database Management: Demonstrate expertise in writing and optimizing SQL queries, interpreting query execution plans, and performing database management tasks to ensure data integrity and optimal performance.

• Cross-functional collaboration: Work closely with Application Engineers – Level 1 to ensure that customer needs are addressed efficiently.

• Documentation & Knowledge Sharing: Create detailed documentation regarding troubleshooting steps and resolution outcomes. Share knowledge with team members to enhance the overall capabilities of the support team.

• Agile Methodology: Work within an Agile framework, participating in sprint planning, retrospectives, and daily stand-ups to ensure timely delivery of support solutions.

Requirements

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.

• Proven experience in customer support or technical support roles, Level 2, ideally within the software or IT industry.

• Strong technical skills, including familiarity with software development principles and the ability to troubleshoot technical issues.

• Excellent communication skills, both written and verbal, with the ability to explain complex technical issues in a clear and concise manner.

• Ability to work effectively in a team environment, also a self-initiated/ motivated person, collaborating with other departments to resolve customer issues.

• Commitment to providing exceptional customer service, with a focus on resolving issues efficiently and enhancing customer satisfaction.

• Experience 3 to 5 years of ASP.NET with C#, Dot Net Framework 4.0 and above, SQL SERVER, and Web API.

• Experience writing SQL queries and interpreting query execution plans.

• Knowledge/Experience in Scripting: JavaScript, JQuery, LinQ.

• Knowledge/Experience in HTML5, CSS 3, Bootstrap, XML.

• Experience in MVC pattern, MS Word, MS Excel, OpenOffice, DevExpress, FarPoint, Infragistics, and Ajax.

• Experience with Web Server IIS 7.0 and above, source control systems like DevOps, and TFS.

• Knowledge/Experience in SSO integration using LDAP, ADFS, OKTA, and PING.

• Experience in MVC Pattern.

• Knowledge of Agile Methodology.

• Flexible support onsite in various shift timings

We’re on a Mission

In 2005, we disrupted the life sciences industry by introducing the world’s first digital validation lifecycle management system. ValGenesis VLMS® revolutionized compliance-based corporate validation activities and has remained the industry standard.

Today, we continue to push the boundaries of innovation ― enhancing and expanding our portfolio beyond validation with an end-to-end digital transformation platform. We combine our purpose-built systems with world-class consulting services to help every facet of GxP meet evolving regulations and quality expectations.

The Team You’ll Join

  • Our customers’ success is our success. We keep the customer experience centered in our decisions, from product to marketing to sales to services to support. Life sciences companies exist to improve humanity’s quality of life, and we honor that mission.​
  • We work together. We communicate openly, support each other without reservation, and never hesitate to wear multiple hats to get the job done.
  • We think big. Innovation is the heart of ValGenesis. That spirit drives product development as well as personal growth. We never stop aiming upward.
  • We’re in it to win it. We’re on a path to becoming the number one intelligent validation platform in the market, and we won’t settle for anything less than being a market leader.​

How We Work

Our Chennai and Bangalore offices are onsite, 5 days per week. We believe that in-person interaction and collaboration fosters creativity, and a sense of community, and is critical to our future success as a company. 

ValGenesis is an equal-opportunity employer that makes employment decisions on the basis of merit. Our goal is to have the best-qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by local law.

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