Server Management

4 days ago


Bengaluru, India SAP Full time
We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowSummarySAP Enterprise Cloud Service is a public and private cloud managed services provider. Within ECS Technical Operations, Server Management unit is responsible for 24x7 infrastructure support and services along with adopting the newer technology and automation to ease the day-to-day operations.EXPECTATIONS AND TASKSAs Operations specialist you are responsible for:Ensuring Day to Day quality service delivery

Defining and tracking various service KPI and SLA’s

Deescalating the running escalations

Working towards automating various day to day operational tasks

Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA

MIS reporting

Handling the OnCall duty and weekend support

Able to coordinate and orchestrate the work between the teams.

Strong collaboration with other units within and outside Enterprise Cloud Service units

What you bring:8+ years work experience in server and Linux administration

3+ years experience in service delivery in global teams

Familiar with ITIL concepts of Service Management, Incident Management and Root Cause Analysis

Working experience in Hyperscalers: Azure or AWS or GCP

Strong knowledge in Container / Docker concept

Managing of multiple activities requiring cross team coordination

Management of partner support via KPI tracking

Nice to haveCertified in at least one Hyperscalers solution: Azure, AWS or GCPITIL CertificationProject management experienceAble to communicate successfully at different levels of the organization.
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