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Purpose of the Role The Network Tech Ops professional will be part of the Technology Delivery Unit (TDU) and play a key role in managing multiple projects under the Network Tower, including Transition & Steady State Operations. The role involves close collaboration with Delivery, Transition, and Practice teams to ensure successful execution of network programs, efficient governance, and continuous service improvement. Experience Required Overall: 15+ years of experience in IT Infrastructure/Network Operations. Network Delivery: 8+ years in managing WAN, LAN, DC-LAN, Wi Fi, SD-WAN/SD-LAN implementations and operations. Transition Management: Strong background in Transition, Transformation, and steady state governance. Prior experience in handling multi-country / multi-customer environments is highly desirable. Key Competencies & Skills Operational Leadership: Manage delivery of multiple network projects/programs under the TDU. Oversee transition from solution to operations, ensuring seamless handover. Drive SLA/KPI adherence, compliance, and quality of service delivery. Project & Transition Management: Strong understanding of transition frameworks, governance models, and operational readiness. Ability to lead cutovers, migrations, and handovers with minimal risk. Exposure to outcome-based and managed services contracts. Technical Knowledge (Working-Level): Good understanding of network technologies (SD-WAN, SD-LAN, Next Gen Wi Fi, NFV, Automation). Familiarity with network tools & automation platforms. Experience in coordinating design, implementation, and operations teams. Business & Stakeholder Management: Act as the key operations interface between Delivery, Sales, Practice and Clients. Manage executive-level governance with customer stakeholders. Strong communication, documentation, and presentation skills. Certifications: Mandatory: ITIL V3 or higher (Foundation/Intermediate). Preferred: PMP/Prince2, Agile, or equivalent project/transition management certifications. Network certifications (CCNP/CCIE) desirable. Responsibility Areas Manage end-to-end delivery governance for network projects within TDU. Ensure smooth transition of services (from pre-sales/solutioning to steady state operations). Drive governance across multiple accounts/projects, ensuring SLA/KPI compliance. Partner with Practice teams to operationalize new offerings (SD-WAN / SD-LAN / Automation). Contribute to risk identification, mitigation, and escalation management. Prepare and lead Steer Co/Govt reviews with internal and external stakeholders. Support continuous improvement initiatives and adoption of automation in operations. Ensure standardization and best practices across network programs.
