Product Owner

4 hours ago


Chennai, India Aditi Consulting Full time
Product Owner (Contact Center experience in banking domain is mandate)

Job Summary:

The PO is dedicated 100% to the Squad and prioritizes activities of the squad. They own and maintain the backlog and backlog priorities, ensuring the Squad knows what to work on, and when. Through their connection to the Customer, the PO is also the owner of User Stories and the custodian of 'requirements' and Acceptance Criteria to ensure Stories are

completed as desired.

The PO is a key, integrated and core member of the Squad, providing direction, setting priority, information and advice on requirements and being the voice of the Customer etc.

Qualification:

- Agile methodology training certified- Project management certified- Strong experience and knowledge on Contact Centre solution and technology for inbound and outbound- Strong knowledge on Contact Centre assisted platform including WFM, QM and CTI- Customer experience centric- Strong stakeholder management skill- Fast learner
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