Team Lead-MIS

1 week ago

Gurugram, India Wipro Digital Operations and Platforms Full time

Team Lead-MIS for Gurgaon


  • Job Location : Gurgaon
  • Experience : 5-8 Years (3+ years in Team Handling & People Management)
  • 05 Days week- Both side Transport
  • Shift Timing : Candidate should be flexible to work in Day & Night both.


We are looking for strong knowledge with SQL & VBA with any other coding language like Python, Javascript etc.


Important : Candidate should have experience in Global Client Handling and People Management. This Lead will be managing a team of SQL developers/coders, so if they are stuck somewhere or need guidance then Team Lead should be able to guide them or resolve their queries or issues if any. Team Lead-MIS should be a master or expert in SQL then only he/she can manage this team of SQL Developers.


(Strong knowledge with SQL & VBA is must)


Analytical & Database Management Skills

· SQL, VBA & Advanced Excel

· SQL Scripting / Big Queries / Sub-queries / Joins

· Google technologies such as Google Docs, Spreadsheet, Slides, Data studio, App Script


Role Definition

An MIS Lead provides their respective team with high quality reliable data to support them with management decision-making and provides it’s stakeholders with regular timely and accurate updates, statistical analysis and management reporting


Roles and Responsibilities

Responsible for managing the performance for the team of associates. Motivating associates through effective management and constructive feedback

- Responsible to independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customer’s needs

- Responsible for analysis of reports including process dashboards, team performance reports, initiating appropriate action plans & initiate trainings

- Responsible to manage attendance & attendance incentive for the team. Managing periodic shift level projects/initiatives & responsible for the administrative aspects of the group/shift

- Should be capable of handling client escalations


Knowledge Must Have

Strong analytical skills along with problem solving capabilities

Designing solution for complex MIS reporting and automation

Strong understanding of basic metrics of transaction processing operations Good to have

Working knowledge of SQL & VBA or any other database management system

Google technologies such as Google Docs, Spreadsheet, Slides, Datastudio, AppScript Experience


Must Have

5 - 8 year of relevant experience in working with transaction processing account and handling MIS for the same Behavioral Skills and Attributes - Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools.

- Excellent verbal & written communication & presentation skills.

- Good Interpersonal & people management skills with good problem solving approach.

- Expert knowledge of service procedures

- Good analytical skills for MIS, number crunching & reporting to internal & external customers.

- Ability to exercise managerial judgment and perform as a mentor.

- Knowledge of Voice reporting systems is mandatory


Looking for Immediate joiners only.


Note : Interested candidates can share their CV's directly at

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