Network Engineer

Position: Engineer Networking Job Location: Chennai Perungalathur Shift Timings: Night Shift Interview process: Tech discussion > Managerial discussion Roles & Responsibilities Troubleshoot all Level 1/ 2 Calls from customers. Ensure consistent customer satisfaction. Document all communication with customers in the CRM. Notify/Discuss with TL/Manager on tickets that require assistance. Timely handoff (escalation) of cases that require technical escalation to L3 TAC. Plan and constantly work on upgrading tech and product expertise. Contribute to the knowledge base/ Tech Forum Basic Skill Set: Good communication skills Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP). Experience in VLANS, Tagging IEEE 802.1q, 802.3ad, 802.1d,802.1w. Experience in IPSEC VPN/SSL-VPN/NAT/GRE/ Experience on routing protocols RIP V1/V2, OSPF, BGP CCNA, CCNP, Checkpoint Certification, CCSP certifications Benefits of Joining Enterprise Support at CSS Corp: Choice of technology development program available for specializing in engineering support for all engineers. CSS provides multi technology career streams for growth of the Engineers. Performance based bonus programs. Opportunity to move across technologies and product lines using CSS Corp career track program. Growth Opportunities to Infrastructure Management services, Consumer tech support services and enterprise technologies services.