Command center IT infrastructure Specialist

3 weeks ago

Pune, India Tata Consultancy Services Full time

Role - Command center IT infrastructure SpecialistYears of Experience - 7 to 12 yearsLocation - Pune and Chennai- Continuously monitor IT systems, networks, and cloud environments for performance issues, outages, and security threats.- Identify, escalate, and assist in resolving infrastructure-related incidents.- Maintain real-time dashboards, alerts, and notifications to ensure system health.- Troubleshoot network connectivity issues, including LAN, WAN, VPN, and firewall configurations.- Assist with network performance monitoring and escalate issues to Level 2 when needed.- Monitor cloud-based infrastructure (AWS, Azure, GCP) for performance, availability, and security.- Assist in provisioning and deprovisioning cloud resources as per IT policies.- Act as the first escalation point for IT support for infrastructure and applications related alerts and incidents.- Document troubleshooting steps, resolutions, and best practices.- Coordinate with Level 2/3 engineers for complex issues.- Networking Basics – Understanding of TCP/IP, DNS, DHCP, VPN, and firewall concepts.- Cloud Basics – Familiarity with cloud services (AWS, Azure, or GCP), virtual machines, and storage.- Active Directory (AD) – Knowledge of user/group management, password policies, and authentication issues.- IT Infrastructure – General understanding of servers, virtualization, operating systems, and IT security best practices.- Monitoring & Alerting Tools – Experience with tools like Nagios, SolarWinds, Datadog, or similar.- Incident Management – Ability to handle escalations, document issues, and communicate effectively.- Strong analytical and troubleshooting abilities.- Good communication and teamwork skills.- Ability to work in a 24/7 Command Center environment (if required).- Quick learner with a proactive approach to problem-solving.

  • Command center IT infrastructure Specialist

    4 weeks ago

    Pune, India Tata Consultancy Services Full time

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    3 days ago

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  • Command center it infrastructure specialist

    3 weeks ago

    Pune, India Tata Consultancy Services Full time

    Role - Command center IT infrastructure SpecialistYears of Experience - 7 to 12 yearsLocation - Pune and Chennai- Continuously monitor IT systems, networks, and cloud environments for performance issues, outages, and security threats.- Identify, escalate, and assist in resolving infrastructure-related incidents.- Maintain real-time dashboards, alerts, and...

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    1 day ago

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