IT Support Professional
4 weeks ago
AVASO Technology Solutions is a dynamic and innovative company with a global presence. We strive to shape the future of IT solutions by utilizing cutting-edge technologies.
Job Summary:
We are seeking an experienced IT Support Technician to join our team as a Full-Time On-Site Support - IT Service Desk Analyst Role. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.
Key Responsibilities:
• Serve as the initial point of contact for technical support requests via phone, email, and support tickets.
• Collaborate with team peers to provide best-in-class customer service for aligned tasks.
• Provide first-line support for a variety of IT issues including hardware, software, network, and application-related problems.
• Escalate complex or unresolved issues to the appropriate L2 or L3 support teams, following internal procedures.
Requirements:
• 2-7 Yrs of experience in Service Desk/Technical Support - L1.
• Excellent communication and customer service skills to support Global customers.
• Experience with advanced Active Directory, O365, software installation, Printers and other standard applications.
• Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Good knowledge of ticketing systems (e.g., ServiceNow).
Desirable Skills:
• Exceptional technical and troubleshooting skills.
• Excellent written and verbal communications skills.
• Comfortable operating in a fast-paced environment with minimal supervision.
Why AVASO Technology?
Join a dynamic and innovative team that offers opportunities for career growth and continuous learning. Enjoy a competitive salary and benefits package while working with cutting-edge technologies to shape the future of IT solutions.
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