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Assistant Manager - Software Support
Full Time
Job Code: G-93919
Gurugram, Haryana, India
1 position
Required Experience
5 - 6 Years
Skills
Team Management,
Problem Solving,
Analytical Abilitie...
+ 1 moreJob Title: Assistant Manager - Software Support
Location: Gurgaon, Haryana
Department: Customer Support
Reports To: Manager - Software Support
Role Description: The Assistant Manager - NOC is a key leadership position responsible for overseeing the daily operations of the Level 1 support team and ensuring the smooth functioning of the all operations. This role involves managing a team of engineers, monitoring alert systems, resolving maintenance issues, and maintaining high levels of customer satisfaction. The Assistant Manager will work closely with other departments to implement and enforce policies, procedures, and standards that enhance the operational efficiency and effectiveness of the support and NOC functions.
Key Responsibilities:
Key Requirements:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Experience: Overall experience of 5-7 years in the Support industry with 1-2 years of experience as a Team Lead or Assistant managerial role. Skills: Leadership, Team Management, Problem Solving, Analytical Abilities, Strong Communication Skills, Ability to work in a fast-paced, high-pressure environment.WHY GO WITH GREYORANGE?
At GreyOrange, we develop leading-edge fulfillment technology that gets the right product to the right place at the right time. In today’s age of immediacy, where customers expect to receive their order right away, retailers must take a completely new approach to compete. By leveraging AI, robotics and machine learning, GreyOrange transforms how businesses fulfill orders and keep promises to their customers. GreyOrange is a global company with core operations in North America, Europe, India and Japan.
We apply modern thinking and technology to solve today’s fulfillment challenges – and we’re looking for modern minds to join us.
About GreyOrange
GreyOrange is a global leader in AI-driven robotic automation software and hardware, transforming distribution and fulfillment centers worldwide. Our solutions increase productivity, empower growth and scale, mitigate labor challenges, reduce risk and time to market, and create better experiences for customers and employees. Founded in 2012, GreyOrange is headquartered in Atlanta, Georgia, with offices and partners across the Americas, Europe and Asia. For more information, visit .
Our Solutions
The GreyMatter Multiagent Orchestration (MAO) platform provides vendor-agnostic fulfillment orchestration to continuously optimize performance in real time: the right order, with the right bot and agent, taking the right path and action. Currently operating more than 70 fulfillment sites across the globe (with deployments of 700+ robots at a single site), GreyMatter enables customers to decrease their fulfillment Cost Per Unit by 50%, reduce worker onboarding time by 90% and optimize peak season performance.
In retail stores, our gStore end-to-end store execution and retail management solution supports omnichannel fulfillment, real-time replenishment, intelligent workforce tasking and more. Using real-time overhead RFID technology, the platform increases inventory accuracy up to 99%, doubles staff productivity, and enables an engaging, seamless in-store experience.
Equal Opportunity Employer:
Grey Orange Inc. is an equal employment opportunity employer. The company’s policy is not to discriminate against any applicant or employee based on race, colour, religion, national origin, gender, age, sexual orientation, gender identity or expression, veteran status, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Grey Orange also prohibits harassment of applicants or employees based on any of these protected categories.
What’s in for you?
At GreyOrange, we're not just offering a job; we're offering an experience. Join us, and you'll find more than just a workspace — you'll become part of a community driven by innovation and supported by a plethora of benefits designed to nurture both your professional and personal growth.
Competitive Salary Health and Wellness Flexible work arrangement Personal Development Opportunities Employee Rewards and Recognition Team building Activities Workspace AmenitiesAbout Company
GreyOrange is a global technology company unifying AI-driven software and mobile robotics to modernize order fulfillment and optimize warehouse operations in real time. The GreyOrange fulfillment platform is the only fully integrated software and robots solution that uses advanced fulfillment science to instantaneously evaluate order data and compose the best decisions in real time to efficiently orchestrate people, processes and robots. The result is a fast, agile and precisely tuned operation equipped to perpetually meet the what-when-where expectations of today’s retail consumer.At GreyOrange, our experts help organizations master fulfillment in the Age of Immediacy so they keep promises, capture more revenue, save money on fulfillment and improve the work experience for warehouse employees. GreyOrange is headquartered in Atlanta, Georgia has core operations in the United States, Europe, India, and Japan.
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