Lead Security Engineer

Job Title: Lead Engineer – Security Operations Department: Engineering and Operations Location: Mumbai Reporting: Manager Security Operations Job Type: Full Time Shift: Rotational Shift PRE-REQUISITES Strong technical and subject matter expertise in at least four or more of the following security specialties: Firewall: Cisco, Palo Alto, Checkpoint, Fortinet, Zscaler, Barracuda VPN - IPSEC, SSL VPN: Ivanti, F5, Cisco, GlobalProtect NAC: Cisco ISE, Aruba ClearPass Unified Thread Management (UTM) SIEM products Qradar, Microsoft Sentinel etc. Load Balancers: F5 BigIP LTM/GTM, Citrix ADC Network Security (multi-vendor) experience. Cloud Infrastructure Mgmt.: Cloud stack, OpenStack, AWS, Azure, Netskope, PaloAlto Prisma Knowledge on scripting language like Python and automation Working knowledge and hands-on experience on Linux/Unix OS is desirable. Customer service experience preferably in a Global Operations Center environment Ticketing system knowledge Ability to workdays, evenings and weekends as required; 24x7 support in rotating shifts Flexibility with the ability to manage stressful situations and adapt to rapidly changing environments and requirements Analytical thinker willing to “think outside the box” to resolve customer impacting situations on first contact; understand customer pain Ability to work with Operations and Engineering on the priority of issues to resolve the urgent customer impacting issues first Aptitude and desire to learn advanced Network Security services. Creative, flexible thinker who is willing to take initiatives and share alternative solutions with peers and management Hands-on experience on Vulnerability Scanning, Penetration Testing Tools (Qualys, Nessus, Rapid7) Exceptional documentation and communication skills Ability to thrive in a fast paced, multi-cultural, customer-oriented environment MS Office proficiency RESPONSIBILITIES Incident Resolution Ticket resolution - work on trouble tickets, support the operation of advanced Network Security Services and take escalations Queue Management - keep a watch on queue and assign tickets Service Request - working on request for changes as per client requirements Perform the minor/major changes as per defined SoC process and work instructions Be a Subject Matter Expert (SME) on a few products Create Standard Operation Procedure Attend client calls and other technical meetings Assist in creation of Root Cause analysis (RCA) Security Performance Tuning Identify areas of Service Improvement Program (SIP) for key clients and reduce incidents Review code upgrade and test implement before rolling on to production Review documentation Recognize successful intrusions and compromises through review and analysis of relevant event detail information Review and update ROE on yearly basis Other Functions Work with hardware/software vendors to resolve problems Coordinate shifts and exchange handoff between various shifts Cross-train and mentor juniors Participate in various network and security related projects Perform other duties as assigned Any additional task given to the incumbent from time-to-time based on business needs TRAINING AND CERTIFICATION REQUIRED CCNA, CCSA, Fortinet NSE-4, PCNSE, CCIE, CEH EXPERIENCE Minimum 10 years of progressive, relevant experience and proven capability to work in a complex network environment EDUCATION Bachelor in Engineering - Computers/Electronics/Communication or related field Graduate/Post Graduate in Science/Math/IT or related streams with relevant technology experience TECHNICAL AND OTHER SKILLS Knowledge of ITIL, ISO27K, SOC 2 will be beneficial