Associate Campaign Manager

1 day ago

Hyderabad, India Zeta Global Full time

Primary Job Responsibilities:

The Associate Campaign Manager will be responsible for a subset of campaign tasks for a client including campaign configuration, QA and reporting. This is a role to work in a fast-paced technology support environment using innovative technologies while having the ability to work with enterprise clients face-to-face. Creative problem solving and troubleshooting skills will lead to success in this position and future advancement

Role/Responsibilities:

  • Campaign configuration for full service campaigns
  • Work with cross functional team to drive email development
  • Day to day support of Platform tools & custom applications for self-deployment clients
  • Audience creation, management and data troubleshooting (not responsible for the data integrity which is handled by the BSA)
  • Quality Assurance and testing
  • Campaign performance tracking & reporting
  • Managing & maintaining campaign documentation
  • Campaign & trigger monitoring & issue resolution management.

Experience:

  • 0-2 years related full-time experience in customer support or client services environment
  • Must have strong understanding of customer service standards
  • Must have strong critical thinking skills
  • Working knowledge/exposure of HTML
  • Self-starter who requires minimum supervision
  • Strong written and oral communication skills
  • Must have the ability to multi-task and prioritize work independently
  • Familiarity with project management methodologies; understanding of scope, requirement gathering, dependencies, and scheduling work
  • Must have a high attention to detail with the ability to produce flawless work in rapid succession
  • Must possess effective communication skills when speaking to technical and non-technical.

Not required but a plus:

  • Knowledge and experience with basic Adobe Photoshop functionality
  • Exposure to relational database structure (primary and unique keys, sister table joins)
  • Knowledge of email marketing best practices.

Qualifications:

  • BSC Computers / BE / BTECH & MBA (Marketing / Operations) 2023/2024/2025 pass outs
  • Proficient in Microsoft Office applications, especially Excel and MS WORD.

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