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Technical Sales Professional

1 month ago

india Alnafitha IT Full time
Job Description
We support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better not just bigger, focusing on efficiency and not just effectiveness.
We are currently searching for an enthusiastic and innovative Technical Sales Professional to work on our Business Development Team presenting Alnafitha’s ITSM Offerings.
The Technical Sales Professional (TSP) is responsible for actively driving and managing the pre-sales process with direct and channel customers. The TSP must be able to articulate the company’s technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts/territory to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle.
This position will partner with sales, customer success, technical teams to craft and execute strategies to drive our customers’ adoption and use of Alnafitha’s services.
Primary Focused Domain(s):  IT Service Management (ITSM), IT Operation Management (ITOM)
  • Deliver customized exceptional presentations and demos, to present and demonstrate Alnafitha’s solutions and services to customers.
  • Conduct technical assessments, build scope of work/low level technical scope based on the business requirements.
  • Deliver solutions related documentation that could include technical proposal / fact sheets, user manual, etc.

  • Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technology.
  • Participating in building Alnafitha’s technical content library. Ex. Knowledge base, service catalogue and other technical contents.    
  • Assist in representing Alnafitha in any forum (i.e. seminars, technical or marketing, conferences event)
  • Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
  • Ad hoc Services: Short and time limited engagements focused on implementing specific scenario, customer specific issue remediation or support (e.g. Chalk Talks).
  • Mentor other team members on deployed solutions and best practices.
  • Perform other related duties as assigned.

Requirements Certification Requirements:

  • Bachelor’s degree in Computer Science or equivalent.
  • ITIL Expert (Must)
  • ISO 20000 Foundation (Preferred)
  • ManageEngine Certified Solution Expert (Preferred)
  • Microsoft Certified System Engineer - (Preferred)
  • CCNA (Preferred)

Technical Skills:
  • Experience in same or similar technology: 2- 4 (ManageEngine, BMC, ServiceNow Microsoft, SolarWinds, ...)
  • Should be a practitioner in the area, focused on core IT Service Management / ITIL functions.
  • Experience being involved in different types of solution implementations
  • Good technical background with the ability to discuss architecture, hardware and software.

  • Experience across different industries and sectors.
  • Good Experience with CMDB, Asset Management.
  • IT networking skills and experience
  • Excellent understanding of Windows, UNIX and Linux infrastructure including File System, Registry, Active Directory, user profiles, security.
  • Understanding of virtualized technologies such VMWare and Hyper-V
  • Acceptable experience with databases such as MYSQL, PostgreSQL, MSSQL.


Personal Skills:
  • High sense of responsibility and ownership, acting like owner in what you do.
  • Exceptional communication and presentation skills
  • Being able to work on their own or in a team
  • Being able to work to tight deadlines
  • Ability to maintain composure during stressful situations
  • Handling many tasks & responsibilities
  • Fluent in Arabic and English.

Requirements
Bachelor's Degree in Computer Science or equivalent +4 years of experience in the same position ITIL Foundation(Preferred) Microsoft 365 Certified: Teams Administrator Associate Microsoft 365 Identity and Services Microsoft 365 Mobility and Security Microsoft 365 Messaging Microsoft 365 Certified: Enterprise Administrator Expert Experience with Cloud technology (Saas, Iaas, and Paas) Good knowledge for AWS(Preferable) Familiar with different migration scenarios (Between On-Premises and Cloud) Active directory. SSO solution (Active Directory Federation Service) Technical ideas to non-technical audience and work with individuals at all levels. Excellent communication skills in English (both written and oral); able to concisely communicate security risks to both technical and business audiences. Active Listening Oral Communication Interpersonal Skills Customer Service Guidance A good memory of how software and operating systems work Problem solving skills A positive attitude and energetic work style An ability to lead others Works to the strategic direction of the organization Excellent time management skills High sense of responsibility and ownership, acting like owner in what you do. Exceptional communication and presentation skills Being able to work on their own or in a team Being able to work to tight deadlines Ability to maintain composure during stressful situation Handling many tasks & responsibilities Fluent in Arabic and English.

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