Support Executive

11 hours ago

Faridabad, India Rite Infotech Pvt. Ltd. Full time

Key Responsibilities :

  • Provide Level 2/3 support for .NET-based applications across various business units.

  • Monitor application performance, availability, and stability.

  • Troubleshoot and resolve issues related to application functionality, data integrity, and integration with other systems.

  • Respond to support tickets and service requests in a timely manner, ensuring adherence to SLAs.

  • Collaborate with developers, QA, infrastructure, and business teams to analyze root causes and apply fixes.

  • Maintain technical documentation including issue logs, user guides, and support processes.

  • Assist in application deployments, updates, and configuration changes.

  • Participate in incident, problem, and change management processes.

  • Provide off-hours/on-call support as needed.

Required Skills and Qualifications :

  • Bachelors degree in Computer Science, Information Technology, or related field.

  • 2+ years of experience in .NET application support or software maintenance.

  • Experience with MS SQL Server / Oracle , writing SQL queries, and performing basic database troubleshooting.

  • Familiarity with Windows Server environments and IIS configuration.

  • Experience with ticketing systems (e.g., JIRA, ServiceNow, Remedy).

  • Strong analytical and problem-solving skills.

  • Excellent communication and interpersonal skills.

Preferred (but not mandatory) :

  • Exposure to cloud platforms like Azure or AWS.

  • Knowledge of REST APIs, XML/JSON, and integration troubleshooting.

  • Experience with CI/CD pipelines and version control (e.g., Git).

Skills Required :

  • Candidate should be a fast learner

  • Must have logical, analytical and creative approach to problem solving

  • Must be Hardworking and should have meticulous and organized approach to work

  • Should have a positive attitude & should be confident to accept new challenges.

  • Multi-tasking attitude, equally comfortable operating from within both the technology & business environments

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