Hiring For Quality Analyst

3 days ago

Chennai, India NOVAC Full time

Job description

Quality Analyst

Language: Good English with Kannada & Hindi

Roles and Responsibilities

  • Randomly audit required number of calls on daily basis.
  • Providing timely and accurate feedback to agents for improvement areas.
  • Take corrective actions by doing data analysis to improve process efficiency.
  • Work upon the action plans to improve Quality scores.

Candidate Profile:

  • Graduation is Mandatory
  • 1-4 years' experience in call auditing Skills Quality analyst in BPO/Call center preferably in Banking Collections background
  • Immediate Joiners Preferable.

Contact Details: Imthiyas /

Mathi /

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