Vice President Procurement Operations
2 days ago
Highlight focus areas or Help Required to Stakeholder and Genpact internal leadership team.- Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs in operations. Develop and implement improvement plans to close performance gaps.- Be a senior escalation point for resolving customer & internal issues. Handle escalations confidently, identify key risks, and agree/implement mitigation plans to ensure repeat complaints are eliminated- Have a thorough understanding of contractual commitments and financial planning for the account;
raise proactive flags when there is a deviation- Maintain & grow excellent customer relations – focus on improving NPS. Take personal ownership for actions plans.- Work with the client to understand key requirements and translates them into delivery plans capable of being executed effectively by Genpact to agreed timescales- Work with client’s retained organization to assist with communication of key process changes to drive program adoption within client teams- Work with the client retained & Genpact delivery teams to identify transformation and productivity opportunities (contractual & beyond) along with Genpact’s Lean Digital/Transformation Team and build a time-bound transformation roadmap for execution.- Ensure delivery of all contractual SLAs like savings targets, timely deliveries, quality assurance, timely FTE productivity etc. as applicable.- Proactively engage with internal Genpact teams to upskill team members time to time, retention of knowledge & expertise, appropriate technology interventions to reduce manual efforts and people dependencies across Procurement & MDM processes- Collaborate for the new deal (RFPs) process including solutioning, pricing, due diligence, transition, and stabilization.Qualifications we seek in youMinimum Qualifications / Skills- Bachelors/master's degree from a reputed University- Subject matter expert in sourcing & procurement and MDM (academic knowledge should suffice) operations – the ability to coach & mentor team members across all delivery centers- Minimum years for Retail (BPO) experience in Procurement and/or MDM space;
overall experience- Experience of running large teams in shared service model, preferably 3rd party set up.- Demonstrate working knowledge of the six sigma and technology driven improvements/transformation- Commercial savviness demonstrated by building solutions that work for both Client and Genpact, ability to innovate commercial models to protect Genpact’s interest and client’s business objectives- Proven record of running large scale delivery operations spread across different regions supported by robust governance, CI framework and innovation mindset- A thorough understanding of financial metrics (P&L) is required to be monitored to assess the financial health of the delivery.- Ability to lead a large team across multiple locations & be able to assimilate & encourage cultural diversity and consistent operations- Influencing skills, creative thinking/innovative mindset- Effective mentoring and relationship building skills with the ability to effectively lead group and interpersonal conflict situationsPreferred Qualifications- Professional certification in Procurement is desirable- Working knowledge of one of the popular ERPs (e.G., Coupa, Ariba, SAP etc.) is an adGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.Com and on LinkedIn, X, YouTube, and Facebook.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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