Senior Quality Assurance Specialist
3 days ago
First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies, a proud member of the FORTUNE 500 companies and was named one of FORTUNE’s 100 Best Companies to Work For® in 2022. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office and knowledge processing operations to fulfill First American's business requirements. Our priorities are our employees, customers, and shareholders - in that order. FAI has been certified a Great Place to work by Great Place to work Institute®, is a certified Best Workplaces for Women and Workplace with Inclusive Practices.
Essential Functions:
- Report QC audit findings and recommendations to appropriate management based on the results of regularly scheduled audits, non-scheduled audits, and at any time when issues need to be addressed by management
- Conduct follow-up reviews of financial, operational, or regulatory compliance deficiencies noted during QC audits
- Conduct investigations of irregularities discovered by or brought to the reviewer’s attention
- Review and discuss audit findings and other matters at other such times as necessary
- Complete monthly quality control lead review performance assessments on non-performing loans, and conduct weekly status calls
Job Complexities:
- Works on a diverse range of problems of moderate scope where analysis of situations or data requires evaluation of a variety of factors and an understanding of current business and trends
- Exercises judgment within generally defined practices and policies in determining objectives and approaches to project completion
Knowledge and Skills/Technology Used
- Must be knowledgeable with consumer risks and regulations, with an emphasis in mortgage servicing (non-performing)
- Excellent organizational and analytical skills, demonstrated skills in critical thinking, attention to detail, and problem-solving
- Highly proficient in time management, planning and prioritization
- Proficient in task, time and data management abilities
- Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business
- MSP/Black Knight preferred
- ACES or similar QC software preferred
- Have extensive knowledge of all Default related servicing processes
- Have Mortgage Quality Control experience
Typical Range of Experience
- 7-10 years of directly related experience (Quality Control and Mortgage Servicing (non-performing))
“FAI is committed to creating an environment that respects, supports, and inspires all individuals. We do not discriminate based on color, religion, sex, gender identity, sexual orientation and age. At FAI, we celebrate diversity and believe that an inclusive workforce benefits employees, the organization and our community. We are an Equal Opportunity Employer”
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