Senior Field Service Engineer
3 weeks ago
· Experience: At least 7-10 years of experience in managing service for medical imaging equipment, including Positron Emission Tomography (PET) and Computed Tomography (CT) and Magnetic resonance imaging (MRI)
· Technical Expertise : Strong technical knowledge of installation, repair, and maintenance of advanced imaging systems.
· Customer Relations : Proven ability to establish and maintain relationships with key stakeholders, including hospital leadership and clinical staff
Core Tasks and Responsibilities:
· Technical Service Management :
Oversee the repair, maintenance, and installation of PET CT, CT, and MRI systems.
Ensure all service activities comply with industry regulations and safety standards.
Develop and implement service strategies to optimize efficiency and customer satisfaction.
· Preventive Maintenance and Contracts :
Manage preventive maintenance schedules to ensure optimal equipment performance.
Oversee the execution of annual maintenance contracts (AMC) and comprehensive maintenance contracts (CMC).
Ensure timely renewals and execution of contracts in line with customer agreements.
· Customer Relationship Management :
Build and maintain strong relationships with customers to ensure a high level of satisfaction.
Address customer inquiries and resolve issues promptly and effectively.
Work closely with sales and support to serve the customer needs and service opportunities.
· Operational Efficiency :
Monitor service metrics and KPIs to assess performance and identify areas for improvement.
Develop and manage budgets for service operations.
Implement continuous improvement initiatives to enhance service delivery.
· Compliance and Documentation :
Ensure all service activities are documented accurately and comply with company policies.
Stay updated on industry trends, standards, and technologies.
Educational Qualification:
Graduation: B. Tech/ Diploma in Biomedical or Electronic & Communication
Post-Graduation: Preferred, Not Mandatory
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