Business Transformation Manager
2 weeks ago
About the Company
Firstsource is a leading provider of customized Business Process Management (BPM) services as part of RP Sanjiv Goenka Group. We are trusted custodians and long-term partners to 100+ leading brands across the US, UK, India, and Philippines.
We offer 'rightshore' delivery model solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals.
Our Clientele includes Fortune 500 & FTSE 100 companies.
Role: Manager/Sr ManagerLocation: Bangalore
Division: Business Transformation
We are seeking an experienced Business Transformation Manager to join our team.
- Determine strategic direction for new initiatives or projects in collaboration with management.
- Analyze current processes and recommend changes based on industry best practices.
- Perform gap identification exercises using AS-IS and TO-BE process maps to identify areas for improvement.
- Prioritize improvement opportunities and assess their impact on business metrics.
- Conduct data analysis to drive key business decisions.
- Map customer journeys and identify issues/opportunities for process re-engineering and digital enhancement.
- Engage with stakeholders to understand requirements and deploy solutions.
- Develop implementation plans for each project, including stakeholder identification, timelines, and resource allocation.
- Implement Lean Six Sigma initiatives and process mapping exercises to improve organizational efficiency.
- Manage transformation initiatives, tracking progress and ensuring milestones are met.
- Communicate transformation initiatives and their impact on the business to stakeholders.
- Audit deployed processes for effectiveness and efficiency.
- Generate business impact for clients using Continuous Improvement methodologies and frameworks.
- Identify opportunities for Gen AI adoption and develop business cases.
- Value delivered through projects in client businesses across Operations, Digital, and Technology.
- Automation identification and deployment with support from Digital and Technology teams.
- Project Management and Process Improvement.
- Facilitating change through idea generation and management.
- Collaboration with Digital, Tech, CX, and Automation teams to deliver key objectives.
- Bachelor's degree in a related field, such as business administration, management, or engineering.
- Desirable experience in business transformation and change management.
- Strong understanding of Generative AI, Predictive ML, and Data Analytics.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a hybrid setup.
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