Business Transformation Manager

2 weeks ago


Bengaluru, Karnataka, India Firstsource Full time

About the Company

Firstsource is a leading provider of customized Business Process Management (BPM) services as part of RP Sanjiv Goenka Group. We are trusted custodians and long-term partners to 100+ leading brands across the US, UK, India, and Philippines.

We offer 'rightshore' delivery model solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals.

Our Clientele includes Fortune 500 & FTSE 100 companies.

Role: Manager/Sr Manager

Location: Bangalore

Division: Business Transformation

We are seeking an experienced Business Transformation Manager to join our team.

  • Determine strategic direction for new initiatives or projects in collaboration with management.
  • Analyze current processes and recommend changes based on industry best practices.
  • Perform gap identification exercises using AS-IS and TO-BE process maps to identify areas for improvement.
  • Prioritize improvement opportunities and assess their impact on business metrics.
  • Conduct data analysis to drive key business decisions.
  • Map customer journeys and identify issues/opportunities for process re-engineering and digital enhancement.
  • Engage with stakeholders to understand requirements and deploy solutions.
  • Develop implementation plans for each project, including stakeholder identification, timelines, and resource allocation.
  • Implement Lean Six Sigma initiatives and process mapping exercises to improve organizational efficiency.
  • Manage transformation initiatives, tracking progress and ensuring milestones are met.
  • Communicate transformation initiatives and their impact on the business to stakeholders.
  • Audit deployed processes for effectiveness and efficiency.
  • Generate business impact for clients using Continuous Improvement methodologies and frameworks.
  • Identify opportunities for Gen AI adoption and develop business cases.
Key Performance Indicators
  • Value delivered through projects in client businesses across Operations, Digital, and Technology.
  • Automation identification and deployment with support from Digital and Technology teams.
  • Project Management and Process Improvement.
  • Facilitating change through idea generation and management.
  • Collaboration with Digital, Tech, CX, and Automation teams to deliver key objectives.
Qualification & Experience Requirements
  • Bachelor's degree in a related field, such as business administration, management, or engineering.
  • Desirable experience in business transformation and change management.
  • Strong understanding of Generative AI, Predictive ML, and Data Analytics.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively in a hybrid setup.


  • Bengaluru, Karnataka, India Modus Enterprise Transformation Platform Full time

    We are seeking a highly motivated and talented Techno-Functional Analyst Intern to join our dynamic team at Modus Enterprise Transformation Platform. This position is ideal for candidates who have a strong foundation in system requirement specification and a keen interest in bridging the gap between business needs and technical solutions.Key...


  • Bengaluru, Karnataka, India Bharat Business Innovations Pvt Ltd Full time

    Role Purpose: The Business Transformation Project ManagerLocation Bangalore, Pune and Hyderabad (Preferred). Mumbai, Chennai or Gurgaon is secondary options Immediate Joiner ESG Climate and Nautre is an agent of change with accountability for driving success over a full project or programme lifecycle within the Insurance business and ESG capability. The...


  • Bengaluru, Karnataka, India Bharat Business Innovations Pvt Ltd Full time

    Job DescriptionRole Purpose: The Business Transformation Project ManagerLocation Bangalore, Pune and Hyderabad (Preferred). Mumbai, Chennai or Gurgaonis secondary options Immediate JoinerESG Climate and Nautre is an agent of change with accountability for driving success over a full project or programme lifecycle within the Insurance business and ESG...


  • Bengaluru, Karnataka, India Firstsource Full time

    About the Company A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle...


  • Bengaluru, Karnataka, India Firstsource Full time

    About the CompanyA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle...


  • Bengaluru, Karnataka, India Firstsource Full time

    About the CompanyA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle...


  • Bengaluru, Karnataka, India Firstsource Full time

    About the Company A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer...


  • Bengaluru, Karnataka, India Orange Business Full time

    Job DescriptionWe are seeking a highly skilled Network Transformation Lead to join our team at Orange Business. As a key member of our network transformation team, you will be responsible for designing and implementing large-scale network transformation solutions.About the RoleThis is an exciting opportunity for a seasoned network engineer to lead the design...


  • Bengaluru, Karnataka, India Orange Business Full time

    About the Role:We are seeking a highly skilled Network Transformation Leader to join our team at Orange Business. This role is responsible for designing, documenting network designs for key transformation projects, guiding partner/project members during implementation, and implementing network configurations as per design.Key Responsibilities:Design and...


  • Bengaluru, Karnataka, India myGwork - LGBTQ+ Business Community Full time

    About BristleconeBristlecone is a leading provider of AI-powered application transformation services for the connected supply chain. Our transformative solutions in Digital Logistics, Cognitive Manufacturing, Autonomous Planning, Smart Procurement and Digitalization are positioned around key industry pillars.We empower our customers with speed, visibility,...


  • Bengaluru, Karnataka, India Orange Business Full time

    Job DescriptionWe are seeking an experienced Network Transformation Specialist to join our team at Orange Business. The ideal candidate will have a strong background in designing, managing, and deploying large-scale network transformation solutions.About the Role:Design and implement network designs for key transformation projectsCollaborate with project...


  • Bengaluru, Karnataka, India Modus Enterprise Transformation Platform Full time

    About the CompanyThe Modus Enterprise Transformation Platform (Modus ETP) is a cutting-edge system solution built in the Microsoft cloud and 365 environments.It centralizes, controls, and supports the delivery of complex transformation portfolios.This entire change ecosystem engages both business and change teams, provides access to plans, methods, and...


  • Bengaluru, Karnataka, India Michael Page Full time

    You have experience in business transformation & process excellence You come with experience driving process excellence through technology About Our Client Client is a large MNC in the automotive / OEM sector, with large scale presence, and manufacturing & operations setup in India. Job Description Manage and lead the execution of business...


  • Bengaluru, Karnataka, India Brillio Full time

    At Brillio, we're seeking a Business Transformation Expert to help our clients achieve their business objectives through the effective use of Adobe Experience Manager (AEM).The ideal candidate will have a strong background in business process analysis and experience working with clients to develop digital transformation strategies.Your Key...


  • Bengaluru, Karnataka, India WNS Full time

    Company OverviewWe are WNS (Holdings) Limited, a leading Business Process Management company. Our expertise combines industry knowledge with technology and analytics to co-create innovative transformational solutions for clients across 10 industries.Our services leverage collaborative models tailored to address unique business challenges, enabling companies...


  • Bengaluru, Karnataka, India Fidelity Investments Full time

    We are looking for a highly motivated and experienced Business Performance Transformation Manager to join our Fidelity Investments team. As a key member of our Workplace Investing & Healthcare Group (HCG), you will be responsible for driving improved business performance and contributing to our organization's success.The ideal candidate will have advanced...


  • Bengaluru, Karnataka, India myGwork - LGBTQ+ Business Community Full time

    Job Title: Transition ManagerAt myGwork, an inclusive employer and a member of the LGBTQ+ business community, we're looking for a skilled Transition Manager to join our team. This role is part of our Global Business Services (GBS) division, which is planning to upscale its services significantly. As a Transition Manager, you'll lead projects from concept to...


  • Bengaluru, Karnataka, India Infosys Consulting Full time

    At Infosys Consulting, we are looking for talented professionals to join our team as Business Transformation Experts. As a key member of our digital strategy consulting practice, you will work closely with clients to drive business transformation and growth.About the RoleThe ideal candidate will have a deep understanding of digital transformation and a...


  • Bengaluru, Karnataka, India Amazon Full time

    Transforming businesses is at the core of Amazon's DNA. As a Senior Program Manager, you will play a critical role in driving business transformation by developing and implementing innovative solutions. This is an exciting opportunity to work with a talented team of professionals who share your passion for making a meaningful impact.Role Highlights:As a...


  • Bengaluru, Karnataka, India Pyramid Consulting, Inc Full time

    Job Title: D365 Functional ConsultantJob Summary:We are seeking an experienced Senior Consultant to join our team. The ideal candidate will have 3-6 years of experience in consulting, with at least 2 successful end-to-end implementation projects. The Senior Consultant will be responsible for managing and delivering high-quality solutions, leading...