Quant Analytics Associate

2 weeks ago

mumbai, India JPMorgan Chase & Co. Full time

You will be expected to develop a strong understanding of the unique processes, system data, compliance responsibilities and workflow of each line of business (LOB) request, while maintaining and finding solutions that adhere to standardized processes, aligned metrics, and the overall strategy of the Data Analytics Reporting Team (COE) and Webstats productized tool. You will effectively and accurately utilize SQL tools to research issues and assess data conditions for all performance management applications. You will be expected to develop a strong understanding of the unique processes, hierarchy structures, system data, and workflow of each line of business (LOB) and how those items are used. You will assess and manage changes to business hierarchy/operating models, data sets, reporting calculations, and test reporting changes to ensure data accuracy as needed. You will also be accountable for recognizing opportunities and recommending enhancements to existing/ new process flow(s) to improve effectiveness, efficiency and quality of the customer experience and performance management. You will help lead the controls agenda, including exam ready, information owner, and access oversight activities. This role also requires a strong understanding of technical components of the product to help navigate business stakeholders with their strategies requiring performance data reporting. You will also be expected to demonstrate a high efficiency in handling complex data structures that require building data sets, analyzing workflows and results, and helping to construct solutions to be ran with automation strategies to support Performance Excellence initiatives.

As a Quant Analytics Associate in the Data Analytics Reporting Team Quant Analyst Associate you will be interfacing with various call center and business operations units across Chase to understand how employee and business performance is measured and reported and their usage of automated reports, metrics, and performance management tools. The role requires strong business analysis skills to quickly assess how call center and back- office technology solutions are used by operations specialists and leaders with ability to easily translate and recognize the associated data, functional data relationships, and cross impacts for measuring performance. 

This role is especially focused on sound policy, procedure, and controls processes, data integrity/accuracy, issue resolution, and a strong appreciation of contact center performance management methods, strategies, and end user interfaces & experience design.

Job Responsibiities:

Review and research issue tickets while providing well documented analysis and results Query databases to identify performance data results that will aid in accurate reporting, configurations, issue resolution, and customer experience. Ensure analytics steps are accurate through attention to detail and supporting the team with understanding process requirements and achieving goals. Participate in ongoing strategy planning sessions to ensure delivery targets are delivered and managed against data integrity and regulatory governance mandates. Oversee and manage ongoing business practices to provide Performance Excellence solutions for strategic reporting Develop relationship with business stakeholders to help facilitate and translate business requirements to technology partners. Identify and perform root cause analysis on process breaks, strategy enhancements and implement solution Continuously develop skills to provide best-in-class customer experience and accurate performance metric results Meet daily application and hierarchy updates within service level guidelines with accuracy Participate in application testing and production validations to support book of work initiatives and project target deliverables Decision access requests in line with established guidelines Oversee, create, and manage complex data processing workflows using a variety of different data workflow and automation tool sets. 

Required qualifications, capabilities, and skills:

Knowledge of effective project management and Agile development Knowledge of Contact Center and Back Office functions and dynamics Ability to consult and collaborate with others on solutions and cross impacts Ability to adjust approach when necessary, in light of new findings, to ensure appropriate focus and coverage Proven competency in analyzing business data Proven competency using applications for data workflows and automation such as Alteryx.  Demonstrates strong understanding of data modeling concepts to help build and interpret data workflows. Excellent analytical, problem solving, and time management skills Experience in workflow analysis and documentation Outstanding communication and presentation skills Strong teamwork and client management skills Strong testing experience and discipline Identifies internal process opportunities and initiate strategic plans  Develops recommendations to strengthen internal controls and improve operational efficiency  Utilizes knowledge of business to level set the issues and escalate as appropriate May conduct various ad hoc projects Intermediate experience with SQL query applications is require

P referred qualifications, capabilities, and skills

Experience creating data visualizations through Tableau is a plus

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