Information Technology Service Desk

1 week ago

Hyderabad, India Genpact Full time
Exp: 1 to 3years
Location: Hyderabad
Notice Period: Immediate joiners
Responsibilities
• Ensure the 24/7/365 availability of all systems, applications, and infrastructure.
• Understanding of IT processes and procedures and willingness to follow them.
• Provisioning, De-provisioning & maintaining Active Directory user accounts on multiple domains
• Provisioning and maintaining Active directory security Groups
• Provisioning, De-provisioning & maintaining service accounts
• Provision and De-Provision Email accounts on O365 & troubleshoot if email and AD accounts are not in Sync
• Manage and implement active directory standards including object name, object creation (import/export functions) and all group policy design
• Develop documentation to assist self-guided issue resolution procedures for service desk personal to include checklists procedures.
• Run reports via Active Directory
• Ability to speak to a non-technical audience about technical problems
• Knowledge and experience within ServiceNow/Salesforce and the ability to run reports within ServiceNow
• Knowledge and experience of customer service practices
• Willing to work in rotational shifts as per customer requirement
Minimum Qualifications
• Graduate in any stream
Preferred Qualifications/ Skills
• Minimum in IT or similar domain.
• Good communication skills
• Should have understanding of below Technical Skills:
• Basic Networking
• Active Directory
• Service Request Management
• O365 Tools
• PC/Laptop

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