Field Sales Executive

3 weeks ago

Coimbatore, India Rentokil Initial Full time
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.RequirementsAbout the Role:The role is responsible to identify, source and secure both long term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets.The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job ResponsibilitiesBusiness Development (Sales)Get business as per the approved business plan of the branchResponsible for sales promotion activities in the assigned territoryEnsure all Sales KPIs are achieved month on monthIdentify and follow-up with prospective customers and respond to enquiry calls within specific time periodMaximise conversion of enquiries into ordersEnsure renewals in line with Company ExpectationsKeep a close eye on the developments & business opportunities in the assigned territoryPrepare MPG and ensure it's updated regularly

Customer ServiceEnsure the quality of service deliveryMaintain good liaison with the customersPrepare reports & submit the same on time to the customersAttend to complaints & participate in logically concluding them along with Operations and Back office whenever requiredConduct detailed inspection & SRA at client's sitePrepare quotations for the customers through the systemGive report of customer feedback to the Branch Manager and collection of Appreciation Letter from RBU/CBU customersSet correct Customer expectations with respect to the pest managementEnsure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are capturedSell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service plannersShare & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service deliveryEnsure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling.

Administration & AccountsEnsure timely submission of invoices & getting the necessary acknowledgements wherever necessaryFollow-up for the timely and correct invoicing by the back officeShare the costings and customer expectation with operations before service deliveryEnsure all the collections gets deposited to back office within 24 hoursReview daily collection & billing with back office department

Maintaining Systems and MISEnsure the required systems related to sales are updated on timely basis.Prepare Daily and Monthly Sales ReportMaintain Database of customers

Key ResuAlt ReasBusiness Development (Sales)Develop new business opportunities & Upselling OpportunitiesRenewals (if assigned)Calls/ Survey / Quotations/ PDSA as per Regional planCollection & DSOCustomer ServiceTimely Invoice Submission

Competencies (Skills Essential To The Role)Good Interpersonal & Networking SkillsAbility to communicate effectivelyAbility to negotiate with the clientsAbility to achieve targetsComputer Skills

Educational Qualification / Other RequirementAny Graduate (Any stream)Sales experience of a minimum of 2 years in Direct Sales (Facilities Management) for Commercial business profilePreferable experience of minimum 2 years in Home product / Home service business, residential cleaning services for Residential business profile

Role Type / Key Working RelationshipsField Sales - Individual Contributor RoleExternal team- Customers and Customer representativeInternal team- ABM/BM, Operations & Sales Colleagues, Planners

What can you expect from RPCI?Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:SafetyIntegrityInnovationLearning & DevelopmentOpen & TransparentPerformance Orientation

DEI statement:

At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.BenefitsAre you interested?Here's what you can expect when you join usAttractive Base SalaryAnnual Performance Based BonusGroup Mediclaim Insurance PolicyTravel Reimbursement

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