Administrator - Tools

2 weeks ago

bangalore, India Microland Full time

Required Skills
Process | IT Change Management | Managing Changes and the Change process
Behavioral | Microland Skills | Execution Excellence
Behavioral | Aptitude | Tasks Related Skills
Process | IT Change Management | Change Advisory Board (CAB)/Emergency Committee
Functional | IT Change Management | Reviewing and Closing of Requests for Change (RFCs)
Process | IT Service Management | Service Catalogue Management
Process | IT Service Management | Service Desk
Education Qualification :
Engineer - B.E / B.Tech / MCA
Certification Mandatory / Desirable :
Technology | IT Service Management Certifications | ITIL Intermediate Certificate
Skills required:
- Co-ordinate, facilitate, advice, and manage cross-regional and global changes
- Act as a facilitator for/between the Regional Change Managers where necessary
- Convene, chair, and minute the Global CAB (Change Advisory Board)
- Ensure adherence to the Change Management policy both regionally and globally
- Assess RFCs (Request for Changes) for completeness and validity
- Ensure that Prioritization and Categorization of RFCs occur within limits defined for that region or globally
- Reject RFCs which lack appropriate information
- Provide authorization for all RFCs to proceed (no RFC may proceed without authorization of the Change Manager or his nominated deputy)
- Manage and communicate the Forward Schedule of Changes (FSC) / Change Calendar
- Ensure that RFCs have been raised for all changes taking place
- Filter, review and assess all of the changes that are raised
- Determine the correct approval levels to be applied to the change
- Steer changes through the review and approval process
- Facilitate the risk and impact assessment process for each change
- Prepare the documentation required to support the Technical Reviews and CAB meetings
- Attend Technical Review meetings for change related items
- Handle Publication and circulation of the post-meeting change documentation for CAB meetings
- Notify change owners and implementers of the approval ,rejection and rescheduling of changes
- Confirm the closure and closure status of changes and conducting any post implementation reviews required
- Responsible for Production of management statistics on the Change Process

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