Servicing Engineer- Bhubaneswar

3 weeks ago


Bhubaneshwar, Odisha, India Statiq Full time

Job Role: Service Engineer

Location: Bhubaneshwar

Sector: Electric Vehicle Charging

Job Type: Full-Time

Department: Servicing

About Us:

We're a new-age start-up leading the EV movement in India, setting up chargers across the country. We were named as one of the top 3 most promising start-ups by NASSCOM in 2020 and selected for Y Combinator, a Silicon Valley based accelerator program.

Responsibilities:

  • Manage complaints and resolve customer issues
  • Maintain spares inventory records and manage service associates
  • Escalate customer concerns and generate revenue through services offered
  • Prepare daily reports for management as required

Key Skills:

  • Built good interpersonal relationships with customers and team members
  • Have product knowledge about EV Chargers, SMPS, UPS, and other related systems
  • Familiarity with working on laptops, Excel, MS Word, PowerPoint, and other tools
  • Able to travel extensively within the assigned region
  • Familiarity with commercial activities like billing, payment collection, PO validation, and associate manpower management
  • Analytical skills to diagnose faults and implement feasible solutions using various protocols and standards
  • Familiarity with electrical components, BMS, controllers, and microcontrollers

Eligibility Criteria:

  • Degree or Diploma in Electrical or Electronic Engineering
  • 3-5 years' experience in customer service support for EV Chargers, SMPS, UPS, and similar products
  • Good English communication skills in writing and speaking

What's In It For You:

  • Work with an enthusiastic and passionate team that is building India's largest EV infrastructure
  • Experience the start-up culture and be ready to take up challenges
  • Growth opportunities with learning policies in place
  • Medical insurance covering your entire family


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