IVR Speech Recognition Specialist

23 hours ago

Delhi, India Rexus Group Full time

Job Title: IVR Speech Recognition SpecialistLocation: Remote (USA, Canada, Europe, India)Contract Duration: 3 Months (Extendable) to Potential Permanent RolesWorking Hours:- Eastern Time (USA)- Central Time (USA)- Pacific Time (USA)- Central Europe Time- Indian Standard TimeJob SummaryWe are seeking experienced IVR Speech Recognition Specialists to support the design, development, implementation, and optimization of speech-enabled IVR solutions. The ideal candidates will have hands-on experience working with Nuance IVR technologies, including Nuance Application Studio, Nuance Experience Studio, and Nuance Test Studio.Responsibilities- Design, develop, and implement IVR call flows and speech-enabled applications- Work with Nuance tools to build and enhance speech recognition experiences- Create conversational IVR dialogs aligned with business requirements- Perform requirements gathering, documentation, and functional analysis- Collaborate with cross-functional teams (developers, QA, business analysts, architects)- Conduct testing, tuning, and troubleshooting of IVR solutions- Optimize speech recognition performance and user experience- Integrate IVR systems with backend applications and contact center platformsRequired Skills & Qualifications- Hands-on experience with Nuance IVR platforms (Application Studio, Experience Studio, Test Studio)- Strong understanding of IVR technologies, VXML/CCXML, ASR/TTS, grammars- Experience in speech IVR design, conversational flow development, or speech tuning- Ability to analyze customer journeys and translate business needs into IVR logic- Strong communication, problem-solving, and documentation skills- Experience in contact center technologies is a plusPreferred Backgrounds- IVR Speech Recognition Implementation Specialist- IVR Architect / Designer- IVR Speech Business Analyst- Conversational Speech IVR Specialist

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