Operations Performance

4 weeks ago

india hotsourced Full time

About The Company


We are hiring a Operations Performance & Data Analyst for our UK client, here is a little about them in their own words:


Their business started as a local milk round inspired by David Attenborough's Blue Planet and the need to reduce plastic waste. In the space of a few short years, they’ve grown from four friends and a truck to a vast network of milkmen and women working tirelessly to reduce consumer waste.

Their mobile tech supports their 'eco-warriors on early' by connecting them to our customers via online ordering and driver apps, facilitating convenient doorstep deliveries. The tech also connects them to their network of independent dairies, farmers, and suppliers who are mutually committed to sustainable produce and plastic-free packaging. They continually innovate to expand their return and reuse range, and their business is ever-evolving.

However, they are purpose-driven, and their environmental goals are steadfast. Their mission is to revolutionise consumer habits by delivering fresh ways to return and reuse packaging, shop ethically, and feel good about convenience. Having expanded beyond the UK to launch in the US last year, we are exploding with double-digit monthly growth and looking to continue this with further international expansion.


Describe this role in a few words?

The Operations Performance & Data Analyst focuses on optimising driver routing, shift productivity, and operational efficiency, using data-driven insights to support tactical decision-making and drive improvements across the supply chain.


Describe this team?

The Operations team is dedicated to managing the end-to-end flow of products from suppliers to customer doorsteps. This team ensures that customer orders are delivered on time, in full, and with the highest quality, while also focusing on operational profitability and scalability to support the company’s growth.

As part of this team, the Operations Analyst plays a crucial role in analysing and optimising key aspects of the delivery process, including driver performance, route efficiency, and resource utilisation. The Operations Analyst works closely with the Operations Analyst Manager and Operations Director, contributing to the overall strategy by providing actionable insights and pushing tactical changes that enhance operational effectiveness.


Key Duties


Routing and Driver Productivity

  • Analyse and optimise driver routes to improve efficiency, reduce delivery times, and lower costs
  • Monitor and adjust routes based on real-time data and changing operational needs
  • Track and analyse driver shift performance to identify opportunities for improvement
  • Monitor vehicle and resource availability to ensure optimal utilisation across the network


Customer Delivery Performance Analysis

  • Analyse trends and gaps in OTIFIQ performance to identify areas for improvement.
  • Work closely with the Fulfilment team to implement changes that enhance delivery reliability and quality
  • Report on delivery performance metrics and recommend tactical adjustments to meet targets


Operational Reporting and Data Visualisation

  • Create and maintain dashboards that provide real-time insights into key operational metrics
  • Regularly report on performance data to the Operations Team


Key Requirements :

  • 2-3 years of experience in an operations or data analysis role.
  • Proficiency in Excel (pivot tables, conditional and aggregate formulas).
  • Experience with data visualisation tools like ThoughtSpot is a plus.
  • Strong problem-solving skills and a proactive mindset.
  • Strong written and verbal English skills.


Work Schedule

As the client is UK-based, you will be required to work in UK daytime:

  • Monday to Friday
  • 13:30 - 22:30 IST (08:00 am - 17:00 GMT)


Pay & Benefits - What you’ll get in return:


  • Annual CTC: 6.5 - 8 lakh per year
  • Device: An annual reimbursement of Rs 24,000/- for using your own laptop or computer.
  • Fully remote role
  • Be part of a passionate, friendly and transparent culture which encourages your suggestions for improvement as we grow
  • Full training and ongoing support

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