Senior Analyst, Operational Excellence

3 weeks ago

pune, India Western Union Full time

Senior Analyst, Operational Excellence– Pune, India

Would you like to be a part of the great work happening in Western Union to reimagine the customer experience enabling the vision of making the cross-currency, cross-border money movement seamless for our customers? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union as Senior Analyst, Operational Excellence.

Western Union powers your pursuit.

This unique role encompasses a broad range of responsibilities, including executive support, department communications, employee engagement, strategic alignment, project coordination, and executive support. You’ll work closely with the Director of Operational Excellence and the Technology senior leadership team to coordinate initiatives, streamline operations, and drive organizational change and effectiveness. Your duties may include analyzing organizational performance, facilitating communication between departments, and providing support for the achievement of the company objectives and key results. Additionally, you’ll play a key role in managing special projects, preparing reports and presentations for the executive decision-making.

Role Responsibilities

Strategic Alignment & Support: Collaborate with senior leadership to develop executive strategy objectives and key results aligned to the organization's goals and visions. Cross-Functional Collaboration: Facilitating communication and collaborating between different departments or teams within the organization to promote efficiency and alignment. Performance Analysis: Analyzing key performance indicators, key results to assess organizational performance, identify areas for improvement and work to implement changes. Decision Support: Provide insights, data analysis, and recommendations to senior leadership to support informed decision-making on critical issues and opportunities. Change Management: Support change initiatives by helping communicate the rationale behind changes, addressing concerns, and ensuring smooth transitions. Strategic & Department Communications: Drafting communications, presentations, and reports for internal stakeholders, ensuring clarity, accuracy, and alignment with strategic objectives, including All Hands, Board of Director Presentations, Monthly Business Reviews, etc. Continuous Improvement: Identify opportunities to streamline processes, optimize resources, and enhance organizational effectiveness through innovation and best practices.

Role Requirements

7+ years of experience in the technology industry with specific background in functional strategy, program management, operations, and/or technology functions. Preferred 5+ years of related business, project management, organizational effectiveness, change management experience. Experience in global companies with several business verticals. Excellent written and verbal communication skills Intermediate or advanced PowerPoint skills Intermediates excel skills. Understanding of technology and technical terms. Ability to influence with or without authority. Easily bridges teams, building collaboration and seamless touch points.

will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

Employees Provident Fund (EPF) Gratuity Payment Public holidays Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave Annual Health Check up Hospitalization Insurance Coverage (Mediclaim) Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance Cab Facility Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

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