Assistant Delivery Manager

2 months ago

navi mumbai, India HyreFox Consultants Full time

Night Shift

Location : Airoli-Navi Mumbai

Any Graduate

Skill sets required:-

•Proficient in North America and or Global payroll

•Knowledge of Workday payroll / HRMS systems

•Experience in managing Workday / Peoplesoft payroll operations.

•Strong communication skills and experience in working with client / onshore teams.

•Ability to work under pressure and meet tight timelines.

•Comfortable working in US shift

•Ability to drive SLA / KPI targets.

•People manager experience is a must

•Able to lead a team of 20-25 resources and manage client delivery for US-based clients.

Summary

Assistant Delivery Manager is accountable for the management of ongoing operations for assigned clients, which can include multiple platforms. The manager is accountable for ensuring timely execution of ongoing client deliverables, as well as developing solutions to complex problems. The manager will serve as the primary operations escalation point, internally and externally, along with the Process Consultant and Senior Process Consultant. She/he will also be responsible for people management including coaching and developing others. 

Responsibilities :

People Management:

•Assess staffing needs and ensure talent is evenly distributed and roles are calibrated across client Teams.

•Responsible for change management and consistent delivery of key messages to the aligned team.

Client Management:

•Managing client expectations and proactively have a mitigation/recovery plan for escalations 

•Prepare for and lead governance meetings and client performance reviews.

Operations Management:

•Accountable for delivery of aligned operational services.

•Daily performance monitoring track system/application-related issues and work to mitigate any potential risk.

Financial Management: 

•Manages domain/portfolio capacity and headcount/compensation planning.

Other Details

Keywords : . Industry : IT - Software Employement Type : PERMANENT

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