International BPO
4 weeks ago
Job description - International BPO About the Role: We are seeking a dynamic and motivated International BPO to join our team in the US virtual construction industry. This role involves identifying new business opportunities, managing high-value client accounts, and ensuring exceptional customer service delivery. You will be responsible for developing strategies, building relationships, and handling customer inquiries and issues with professionalism and efficiency. Key Responsibilities: • Identify Opportunities: Explore new markets, clients, and partnerships in the US high-tech construction industry. • Develop Strategies: Design and implement plans to access new opportunities and grow the business. • Build Relationships: Maintain and nurture long-term client relationships to drive customer satisfaction and loyalty. • Customer Outreach: Make outbound calls to potential clients to establish rapport and generate business leads. • Follow Scripts: Adhere to standardized communication scripts to ensure consistency and compliance. Skills and Abilities: • Excellent verbal and written communication skills in English (US accent preferred). • Strong relationship-building skills with the ability to connect with business teams in various US states. • Ability to manage multiple tasks in a fast-paced environment. • Proficient with basic computer skills and customer relationship management (CRM) tools. • Strong problem-solving and conflict-resolution skills. Experience: • Prior experience in the US calling process (customer support, sales, etc.) is highly preferred. • Experience in handling outbound and inbound calls is mandatory. Soft Skills: • Strong interpersonal and communication skills. • Patience, resilience, and a positive attitude. • A team-oriented mindset with a focus on collaboration. Preferred Traits: • Willingness to work night shifts or flexible hours as per US time zones. • Familiarity with the US market, culture, and communication styles. Additional Information: • Comprehensive training on our services will be provided to eligible candidates. • Performance-based incentives are available for top performers. Perks and Benefits: 1. Competitive compensation with performance-based incentives 2. Outstanding career growth opportunities 3. Exposure to international projects in the USA and Canada 4. Work with top general contractors globally 5. Health and accidental insurance 6. 5-day work week (Saturday and Sunday fixed off) 7. Cab pickup and drop for Gurgaon locations 8. Sabbatical leave options 9. Business bonus and gratuity benefits
